PSA Functional Platform Owner - EZRA

• Governance & Project Management
  • Drive efficiency in overall collaboration (meeting cadence, agendas and structure, establish and maintain a process for documenting and circulating meeting summaries, decisions, and takeaway actions)
  • Provide visibility, rigor and accountability to drive outcomes
  • Propose and organize workshops when appropriate to gain alignment across business and technical groups to identify and resolve pain points
  • Ensure role clarity across the project team and wider business for clear communication (i.e., ensure right individuals are in decision-making roles)
  • Ensure timely and effective communication
  • Facilitate access to immediate support on urgent and critical items
  • Manage senior stakeholders in the EZRA Senior Leadership Team on program health, status, risks, decisions required, and escalation, as needed. Ensure communication is clear, elevated, and always provide risk mitigation.
  • Connect the dots across related initiatives across the EZRA business that could have an impact with the system
• Technical and Product Expertise
  • Understand all elements of the platform from CRM, PSA, FFA, including integrations with Admin and JDE
  • Leverage foundational knowledge of Force.com to effectively communicate technical needs, understand new releases from Force.com and Certinia
  • Leverage process and internal design authority to drive outcomes
  • Establish and maintain a process, in partnership with LHH, for release note creation and distribution
  • Accountable for organizing and collating all EZRA design requirements, enhancement requests, and bugs
  • Monitor and prioritize EZRA backlog based on severity and impact
  • Evaluate reporting capabilities and align dashboards and insights to needs of the EZRA Leadership Team to inform thoughtful decision-making
  • In partnership with EZRA Tech team and LHH QA and BA teams, lead all UAT and End-User training
• Interface Between Business and Technology Teams
  • Partnership
    • Be the point of contact for EZRA on PSA Global partnership model between LHH and EZRA on process & tech changes for EZRA
    • Be the point of contact for LHH IT to bring forward large process changes or enhancement ideas that will change PSA, and subsequently internal EZRA processes (Delivery, Finance).
    • Own the EZRA big picture roadmap, set priority, troubleshoot, collaborate with LHH
    • Partner with all functional stakeholders on an ongoing basis to assess business need and maximize the use of the system for each function
    • Represent EZRA and its business needs in forums where cross-brand needs are being prioritized for development resource
  • Processes
    • Challenge EZRA to change process that will be better over time to align with a technological change
    • Combine elements and processes of SFDC, Certinia modules (PSA, Acocunting, Revenue Recognition, Partner Communities, Analytics), and EZRA business processes.
    • Lead triage efforts for effective problem-solving and work to reduce triage efforts and resolve issues proactively.
• Enablement & Adoption
  • Partner with Enablement teams across the business to roll out release notes and showcase system improvements
  • Create and maintain all training documentation and resources
  • Develop a strategic and dynamic training schedule and approach to support employees and maximize system usage
  • Constantly evaluate performance in the system, data hygiene, and adoption quality and accuracy

• 5-7 years experience in an operational or project or product manager role
• Excellent project management skills
• Experience working on a Product team and strong technical acumen
• Experience in system implementation and agile product development
• Business analyst experience (translating business needs into technical requirements)
• Deep knowledge of platform components
• Deep understanding of platform design
• The ability to manage various cross-functional deadlines when working under pressure, and hold others accountable for timely deliverables
• The ability to build collaboration locally and globally
• Experience managing, influencing, and communicating with senior stakeholders
• The ability to consider big picture and small detail simultaneously with knowledge of business impact of decisions
• Skilled in Microsoft Office Suite of products, project management software, productivity tools, and user story management in ADO, Jira, or similar software
• Advanced Excel data manipulation, analytical, and reporting skills
• Data presentation and facilitation experience

• A self-starter that operates proactively in the business and across functions
• A leader that can create and maintain a strong culture of commitment to business objectives, as well as prioritize individual wellbeing
• Decisive, action-orientated, and comfortable working with ambiguity
• A change ambassador not afraid to challenge the status quo or try new approaches
• Collaborative, working with other managers and function leads to embrace, drive and implement best practice and continual enhancements
• Comfortable with ambiguity
• Able to scope projects end-to-end across the business with potentially limited knowledge and exposure in all areas
• Able to build exceptional stakeholder relationship both internally and externally, breaking down internal barriers
• Resilient and self-motivated
• Innovative to provide solutions to clients’ and business’ needs
• Flexible and display a “can do” attitude
• A team player who openly embraces our values of collaborating, listening, and learning, and authenticity

• Your own world class coach
• Regular team social events
• Flexible working
• Contribution to a wellbeing app (think meditation, fitness, sleep!)
• A weekly wellbeing hour and much more!
• Competitive benefit package

Posting date: 12-11-2024