Billing Operations Lead - EZRA

Toronto, Canada Apply for Role

Job ID 5824 Primary Location Toronto, Canada Business Unit LHH Department Finance / Gestion : Finance

Job Role:Billing Operations Lead

Location: Toronto, Canada (Hybrid 3x per week)

Who we are

Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best.

At Ezra, we are on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach, every member of our teams gets to experience the superpower that is coaching for themselves, amongst some other pretty incredible perks.

Ezra is the fastest-growing global virtual coaching company, supporting some of the world’s leading companies. If all of this resonates, Ezra just might be the place for you.

The Role

We’re looking for a proactive and detail-driven Billing Operations Lead to join our Global Billing Operations team. Reporting to the Global Billing Operations Manager, this hybrid role blends hands-on invoicing responsibilities with people leadership ensuring that billing processes are executed accurately and efficiently while supporting the professional growth of a team of Billing Analysts.

This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is ready to step into a leadership role with real impact.

Key Responsibilities

Team Leadership & Coaching

Lead, support, and develop a team of Billing Analysts, fostering a culture of ownership, accountability, and continuous improvement.
Manage day-to-day workload allocation of the team, performance check-ins, and skill development planning.
Act as the first point of escalation for billing-related issues within the team.

Billing Operations

Provide excellent customer-centric billing support by partnering with cross-functional teams (Sales, Customer Success, Legal) to maintain a smooth order-to-cash cycle.
Prepare and review invoices for high-priority or complex accounts, ensuring accurate and timely submission.
Support month-end close activities to ensure GAAP compliance
Provide business and clients with billing and service credit related reporting
Work with local accounts receivable teams to support timely payments from Ezra’s customers

Process Ownership & Improvement

Help further standardize billing processes and documentation across the team.
Streamline invoice generation and supplier portal uploads (Ariba, Coupa, Tungsten) to boost efficiency and drive operational excellence.
Monitor SLAs, exceptions, and compliance metrics for the billing function to ensure Billing function is providing excellent service to the business and its customers

What You’ll Bring

3–5 years of experience in billing, invoicing, or order-to-cash roles (B2B preferred).

Excellent Excel and billing system skills (e.g., Salesforce, PSA Certinia, JD Edwards or similar platforms).
Highly organized and detail-oriented, to ensure excellent quality and results.
Strong communication skills and comfort with stakeholder engagement.
Experience mentoring or managing others, even informally.

Ability to problem solve independently and quickly.
Effective at operating in a fast-paced, high-pressure, deadline-driven environment.
A mindset of ownership, curiosity, and continuous improvement.
Comfortable with ambiguity, while demonstrating flexibility and resourcefulness.
Ability to build trust and relationships quickly.

What we offer

Competitive salary with bonus potential
Your own world-class coach
Regular team social events
Generous annual individual development budget

We are an equal-opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

Posting date: 16-05-2025

Apply for Role

Get to Know Us

Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.

Diversity & Inclusion at LHH

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.

Learn more about LHH

We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Evolve with purpose Being passionate about meaningful work and ready to change the world.

10
Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.

8
Own it Being empowered to make decisions and take accountability for the results.

10
Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.

9
Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.

8

Traits are on a scale of 0 to 10

Rewards

Transformational career experiences, forge your own path to success

Embark on a journey of growth with tailored career paths, inspiring training and onboarding, collective spirit, and a strong commitment to wellbeing

Truly collaborative culture, where diversity of thought and opinion is valued above all else

Flexibility to work in the way that makes you most productive, agile, confident and insightful

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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