HR Operations Country Lead
Sydney, AustraliaMelbourne, Australia Apply for Role
- Opportunity to be a part of our HR transformation and global operations support.
- SME on function HR processes and implementation of SAP SuccessFactors
- Thrive for the challenge and play critical role in the success of our transformation project.
The HR Operations Country Lead plays a vital role in bridging the gap between the HR Shared Services Center (SSC) and employees/managers within a specific country. This role is responsible for managing local HR operational activities, ensuring smooth execution of HR processes, and acting as the primary point of contact for HR-related inquiries within the country. The Local Team Lead is a champion for the HR SSC model, driving adoption of global processes, supporting the transition of activities to the SSC, and collaborating closely with the SSC to deliver exceptional HR services to the country.
About Us
Where should we start? We are the world’s leading recruitment expert with more than 32,000 passionate full-time employees in over 5,200 branches across 60 countries. We are committed to connecting organisations with the talent needed to make them succeed.
We help connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. How? By developing innovative workforce solutions that are focused on the future. By providing an inspiring environment for our colleagues to thrive in. The Adecco Group combines the best brands in end-to-end HR services.
About the Role
Local HR Operations Management:
Manage and oversee local HR operational activities, which may include:
• Payroll processing and administration
• Benefits administration
• Time and attendance management
• Employee data management
• HR reporting and analytics
• Onboarding and offboarding support
Ensure accurate and timely execution of HR processes in compliance with local labor laws, regulations, and company policies.
Identify and resolve operational issues and escalate complex cases to the appropriate SSC tower or HR specialist.
Single Point of Contact (SPOC):
Act as the primary point of contact for HR-related inquiries from employees and managers within the country.
Provide timely and accurate information, guidance, and support on HR policies, processes, and programs.
Build strong relationships with employees and managers, fostering a positive and customer-centric HR experience.
HR SSC Champion:
o Promote the value and benefits of the HR SSC model within the country.
o Drive adoption of global HR processes and systems.
o Support the transition of HR activities to the SSC, ensuring a smooth and efficient knowledge transfer.
o Collaborate closely with the SSC tower leads and teams to ensure seamless service delivery and address any local challenges.
Continuous Improvement:
o Identify opportunities to improve local HR processes and service delivery.
o Provide feedback to the SSC on process challenges, customer feedback, and areas for optimization.
o Contribute to the development and implementation of best practices within the HR SSC model.
Compliance & Risk Management:
o Maintain up-to-date knowledge of local labor laws, regulations, and company policies.
o Ensure compliance with all relevant legal and regulatory requirements.
o Identify and mitigate potential risks related to HR operations within the country.
Collaboration & Communication:
o Build and maintain strong relationships with key stakeholders within the country, including HR Business Partners, local management, and employee representatives.
o Effectively communicate HR updates, policy changes, and process improvements to employees and managers.
o Collaborate with other HR functions (e.g., Talent Acquisition, Total Rewards) to ensure alignment and effective HR service delivery.
About You
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR operations, shared services, or a related field.
• Strong understanding of local labor laws, regulations, and HR best practices.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, problem-solving, and analytical skills.
• Experience with HR technology and systems.
• Ability to work independently and as part of a team.
• Strong understanding of the HR SSC model and a commitment to its success.
• Passion for delivering exceptional customer service and driving process improvement.
On Offer
We empower our people to carve their own career paths their way. After all, it's only natural that a people-focused organisation should be focused on its own people too. We will offer all the training, tools, motivation, and inspiration you need to achieve exactly what you want from your career. If you can make an impact, we'll provide the career development opportunities you need to achieve your potential and thrive.
Adecco is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.
Posting date: 28-03-2025
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.