Middle Office Solution Manager - APAC
Apply for RoleThe Adecco Group is seeking an experienced APAC Middle Office Solution Manager based at Singapore to drive operational excellence and deliver MO digital solutions across the APAC region . If you bring strong solution management experience and a regional mindset, we invite you to apply !
Role Summary
The APAC Middle Office Solutions Manager is a senior managerial role responsible for the end-to-end leadership, governance, and delivery of Middle Office digital solutions across all APAC markets. The role requires a highly capable project and program leader who can oversee the full lifecycle of complex regional initiatives from strategy and solution design through implementation, integration, operational stabilization, and continuous improvement.
Acting as the regional owner of Middle Office solutions spanning Workforce Management, Billing, Associates HRMS, and Payroll, the manager ensures solutions are aligned with business outcomes, scalable across markets, and integrated seamlessly across platforms and functions. The role drives cross-functional collaboration, enforces structured project management practices, and ensures consistent delivery standards, compliance, and operational excellence across APAC.
Through strong leadership and governance, the position establishes standardized regional processes, improves operational efficiency, and delivers reliable pay-bill outcomes while supporting the organization’s digital transformation and modernization agenda.
Key Responsibilities
End-to-End Solution & Program Leadership
- Lead the complete lifecycle of Middle Office solution initiatives across APAC from concept, business case, and design through deployment and post-implementation stabilization.
- Apply structured project and program management methodologies to ensure predictable, high-quality delivery.
- Coordinate cross-country implementation plans and manage regional delivery timelines, risks, and dependencies.
- Ensure solutions address upstream and downstream impacts across business functions and markets.
Regional Solution Strategy & Product Ownership
- Own and manage the APAC Middle Office solution roadmap covering Workforce Management, Billing, Associates HRMS, Payroll, and etc.
- Drive alignment between regional business priorities and global technology strategy.
- Lead initiatives focused on modernization, automation, and digital transformation.
- Balance regional standardization with local regulatory and operational requirements.
Requirements Management & End-to-End Process Design
- Lead regional requirements gathering and process blueprinting activities.
- Define scalable, standardized workflows that consider the full operational lifecycle from time capture to pay-bill outcomes.
- Facilitate cross-functional design workshops to ensure solutions are practical, integrated, and future-ready.
Delivery Execution & Integration Oversight
- Translate business requirements into structured solution specifications and delivery plans.
- Partner with IT, vendors, and country teams to execute implementations and enhancements.
- Lead regional testing strategy, UAT coordination, and multi-market deployments.
- Oversee change management, release planning, and solution adoption initiatives.
Operational Excellence & Continuous Improvement
- Establish regional process governance and performance standards.
- Identify opportunities to reduce manual intervention and improve data accuracy through automation.
- Drive continuous improvement initiatives that enhance efficiency, quality, and user experience.
Regional Stakeholder & Vendor Leadership
- Serve as the central APAC liaison across operations, finance, HR, payroll, and compliance teams.
- Lead stakeholder alignment to ensure solutions meet regional and local business needs.
- Manage vendor relationships, delivery performance, and roadmap coordination.
Governance, Risk & Compliance Management
- Ensure solutions comply with APAC labour laws, payroll/tax regulations, and data privacy standards.
- Maintain strong governance over system configurations, changes, and release controls.
- Support internal and external audit activities through structured controls and documentation.
Performance Management & Delivery Outcomes
- Monitor solution performance, adoption rates, and operational metrics across markets.
- Lead regional governance forums reviewing KPIs related to pay accuracy, billing efficiency, and process adherence.
- Drive corrective actions and improvement programs based on data insights
Required Qualifications
Education & Experience
- Bachelor’s degree in IT, HR Systems, Business, or related field.
- 12+ years’ experience leading technology or operational transformation initiatives.
- Demonstrated experience managing regional or multi-country programs in APAC.
- Background in workforce solutions or staffing operations preferred.
Technical & Delivery Skills
- Proven project/program management experience delivering complex end-to-end solutions.
- Strong understanding of HRMS, payroll, billing, and workforce management platforms.
- Knowledge of pay/bill processes, statutory compliance, and time capture workflows.
- Experience overseeing system integrations, APIs, and middleware solutions.
Leadership & Soft Skills
- Strong managerial and cross-functional leadership capability.
- Excellent stakeholder engagement and influencing skills across cultures.
- Strategic thinker with strong analytical and problem-solving abilities.
- Proven ability to manage organizational change and cross-country alignment.
Posting date: 27-02-2026
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.