Account Manager

Reporting to the Account Director, the primary function of the Account Manager is to take responsibility for the delivery of all agreed recruitment solutions within a dedicated account(s) within Corporate Accounts. The Account Manager will be required to deliver against the planned revenue, margin and total operating profit targets including EVA Light, all debt and payments issues, as well as agreed client SLA's and targets. 

The role requires the forecasting of weekly and monthly revenue against budget including recruitment and productivity targets. The Account Manager will be required to develop innovative cost saving and improved processes for the client. You will work with your Account Director, other senior managers in Adecco Retail and the wider Adecco Group to develop business plans, processes and internal SLA's. You will also take responsibility for customer satisfaction within your allocated accounts, putting agreed action plans in place where necessary. In addition, you will need to generate new opportunities within your accounts and have a sales-orientated focus at all times.

Key responsibilities include, but are not limited to:

• Establish networks that will help identify opportunities for developing current and additional business within the existing account;
• Take full responsibility for the sales activity within the allocated account and drive increased share of client spend;
• Assist in the introduction of new products and business lines into the client(s), under the direction and guidance of Adecco Group Sales teams;
• Assist and support the Adecco Group Sales teams and drive new sales opportunities within your respective account(s);
• Assist in the creation of account business plans for specific clients in line with the Strategic Accounts business strategy.
• Qualify job roles and service requirements, ensure that the delivery function serving your accounts have all necessary information and contact to maximise any revenue opportunity;
• Create, manage and maintain the key client contacts at all levels to ensure regular communication with all key Adecco departments and Strategic Accounts senior management;
• Act as point of referral for escalation of client issues;
• Ensure client invoicing is undertaken in accordance with contract terms and timescales;
• Carry out other reasonable duties as required by the Account Director
• Build and maintain strong business relationships both with all key decision makers and facilitate regular meetings with key Strategic Accounts and Adecco Group personnel;
• Drive sales, quality of service, cost of delivery and compliance by providing and monitoring KPI’s on all aspects of the service;
• Ensure regular service/performance reviews are performed with the client at all levels;
• Ensure DSO performance for each account is in line with agreed contractual terms;
• Constantly recognise and action opportunities for improving profitability on accounts in line with company goals and strategy.
• Guarantee all work is compliant with internal and external audit requirements and complies with financial legislative requirements e.g. statutory, reporting, tax etc)
• Identify and eliminate non value-added services /activities at every level within the business operation.

Posting date: 01-10-2022