Manager, Operational Shared Services - 12 Month Mat Leave cover
London, United Kingdom Apply for Role- Define strategy and success metrics for the new Operational Solutions team.
- Design and implement fundamental ways of working to elevate how OSMs partner with internal stakeholders, defining unique strategies for each proposition as needed
- Design and implement processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
- Ensure all responsibilities of the team are trackable with SLAs and success targets, leverage data to demonstrate success
- Introduce and leverage automation and technology to increase speed to task completion and accuracy
- Partner with Product, Tech, and Finance on innovating processes to increase productivity
- Oversee all team responsibilities including:
- For nominated pay as you go programs
- Managing shared mailboxes – responsible for handling external queries regarding the coaching offering
- Receive participant details through shared inboxes or Launchpad/other participant registration processes
- Create and send quotes for participant’s coaching engagements
- Chase POs for participant requests with external stakeholders
- Access finance systems (Ariba/Coupa/etc) to retrieve POs for participants’ coaching
- Request CIO creation with EZRA finance team
- Process orders for participants launches
- Input participant information to intake form and coordinate with Tech Ops to launch participants
- For nominated prepay programs
- Managing shared mailboxes – responsible for handling external queries regarding the coaching offering
- Receive participant details through shared inboxes or Launchpad/other participant registration processes
- Process orders for participants launches
- Input participant information to intake form and coordinate with Tech Ops to launch participants
- For credit card programs
- Managing shared mailboxes – responsible for handling external queries regarding the coaching offering
- Coordinate with Billing team to generate credit card invoices to be sent to participants
- Gathering credit card payment details from Paypal to confirm who can be launched
- Follow-up with participants who have not made their payment
- Process orders for participants launches
- Input participant information to intake form and coordinate with Tech Ops to launch participants
- Reporting support
- Initial set up of Customer Portal Dashboards
- Providing Customer Portal access to external stakeholders
- Updating Customer Portal dashboards to include newly created cards – as requested by CSMs
- Following-up with coaches for triparty/stakeholder interview/observation sessions for reporting
- License management
- License switch outs
- License deactivation and managing reallocating licenses to future launches
- Assessment support
- Launch non-EZRA Assessments through the LHH TalentPortal
- Tracking non-EZRA Assessment completion for reporting purposes
- 4 years of experience in a back office or administrative role
- 4 years of experience people managing a shared service or back-office function
- Ability to motivate teams with metrics and targets
- Experience automating processes with demonstrable data on improvements over time
- Strong attention to detail, able to keep many concurrent processes organized
- Experience working with technical systems, some developed in-house
- Understand financial processes and how to manage POs and payment methods
- Strength in process documentation and process improvement
- Willingness to work in a fast-paced, start-up environment and comfort around operating with an element of ambiguity
- Critical thinking skills: ability to problem solve independently and quickly
- Confident, accurate and clear communicator
- Ability to influence others without direct authority and, at times, challenge the status quo
- The ability to build collaboration locally and globally
Posting date: 24-01-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.