Customer Care and Compliance Coordinator

Engaged as part of the Adecco Group for offshore delivery around Recruitment Administration, Compliance, and Customer Care. This role assists the Adecco Australia Brand with Staffing, Rostering, Back Office Recruitment Administration Tasks, Reporting, and other Ad Hoc Tasks. The role requires very good attention to detail, excellent communication, and offshore stakeholder management skills.

• Handle inbound and outbound calls from clients and candidates regarding shift allocations and urgent staffing requirements.
• Manage rosters outside of normal business hours including - shift cancellations, absenteeism, shift adjustment, and replacements.
• Respond promptly to injury management calls, ensuring accurate documentation and escalation to appropriate internal teams.
• Maintain accurate and up-to-date records in the recruitment management system.
• Provide excellent customer service, ensuring clients and candidates' need are met.
• Strong customer service skills, with a commitment to providing quality service to client and candidates.
• Assigning employees to schedules based on their preferences and business rules and managing intraday activities.
• Perform ad hoc administrative or operational tasks as required to support the business.
• Work on a rotating shift schedule to ensure balanced coverage and team flexibility

• Previous experience in recruitment, workforce coordination, or a similar fast-paced customer service role.
• Open to adjusting their schedules to accommodate unexpected absences from the team.
• Ability to work independently and make quick decisions under pressure.
• Flexibility to work night shift, mid shift, weekends, and public holidays.
• Excellent communication skills both written and verbal to work effectively with clients, stakeholders, and associates.
• Excellent critical thinking and organizational skills.
• High attention to details and ability to manage multiple tasks efficiently.
• A proactive, results-driven attitude with a focus on delivering outcomes.
• Ability to thrive in a fast-paced, target driven environment.
• Strong computer literacy, including ability to navigate different recruitment or rostering software and use communication tools effectively.
• Applicants must be willing to work in BGC on a hybrid basis (2x a week)
• Willing to do over time and can work on shifting schedule, weekends, and Philippine Holidays; Open to adjusting their schedules to accommodate unexpected absences from the team

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together. Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 10-07-2025