Global Delivery Director

The Global Delivery Director will be responsible for the operational delivery, governance and development of the allocated accounts throughout the globe.

Acting as the point of contact and escalation route for senior customers this role will provide strategic leadership to the country operational and sales teams, day to day operational governance and oversight of the P&L and budget to ensure delivery of the contractual KPI’s.

• Manage and develop strategic relationships with assigned key clients liaising with procurement and
operational contacts.
• Manage and develop the relationship with the Adecco in country leadership to ensure seamless
operations for these key clients.
• Ensure Operational Delivery of the contractual KPIs as well as delivery in line with P&L targets.
• Development and delivery of the strategic account plans for assigned accounts.
• Delivery Hub management and development in allocated geography in coordination with the Head/s of
Delivery Hub for the owned accounts.
• Ensure rollout and compliance of Digital Roadmap.
• Ensure employee related processes are managed in line with the Human Resources rules and
regulations in the geographies for the Clients liaising with respective HR and other enabling functions.
• Governance of the marketing plan and a healthy and dynamic candidate pipeline.
• Governance of the data quality and delivery in respective geographies.
• Building and maintaining succession plans for all internal key roles that is critical to the delivery success
for clients, in coordination with respective HR teams.
• Focus on not only maintaining market share in all contractual areas but also growth.
• Strategic ownership of critical to business internal employee groups’ satisfaction and retention in
partnership with HR.
• Strategic ownership of candidate NPS to ensure sustaining high satisfaction levels.
• Governance and ownership of new launch on sites.
• Fostering an inspiring and motivating working culture.

Key performance indicators:
• Achievement of contractual KPIs of assigned accounts.
• Market Share Growth within the assigned geography.
• Sales Growth
• Associate NPS results

• University graduate (preferably with a degree in the field of Management or Economics).
• Minimum 10 years of leadership experience.
• Excellent project management skills in an international environment.
• Knowledge of business processes and ability to translate them into HR solutions.
• Excellent communication and presentation skills at the highest management level.
• Conceptual and analytical skills supported by proactive and collaborative thinking with resultsorientation.
• Advanced level of English.
• Strategic planning and reasonable judgement.
• Ability to drive strong financial results and innovation.
• Experience and ability in leading a team, encouraging teamwork.
• Ability to collaborate at and with all levels required within job scope.
• Tendency to continuously learn and improve self and others.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 10-03-2025