Centre Operations Officer

• Foster key partnerships to enhance strategic objectives.
• Deliver exceptional candidate experiences through proactive management
• 6 months max-term contract
• Open to Adelaide 

The Centre Operations Officer is dedicated to ensuring exceptional coordination and management of operations at their respective ADF Careers Centre (ADFCC). As a senior stakeholder and primary point of contact for Adecco, the Australian Defence Force (ADF), and subcontractor personnel, the Centre Operations Officer aims to foster a collaborative, cohesive, and nationally consistent approach to operations.

As the Centre Operations Officer, you will play a pivotal role in facilitating seamless integration, effective communication, and operational excellence, ultimately contributing to the successful recruitment efforts of the ADF.

You will:

• Drive a national approach to ADF Careers centre coordination, ensuring consistency, collaboration, target achievement, and prioritising the candidate experience.
• Deliver local operational coordination to ensure unified efforts across all stakeholders, achieving targets and providing outstanding candidate experiences.
• Build and maintain strong, collaborative relationships with all personnel within respective locations, maintaining transparent and regular communication with key local stakeholders, aligning on ADF Careers priorities and goals.
• Lead and coordinate local efforts for key ADF Careers activities, including Workplace Health and Safety, engagement initiatives, and transformation and change initiatives.
• Complete Facility Security Officer (FSO) training and formally assume the role of FSO for your ADF Careers Centre. Responsible for maintaining security awareness, processes and procedures in centre.
• Lead, manage, and coach the centre concierge to ensure exceptional customer service delivery.
• Oversee day-to-day centre operations, ensuring a smooth and positive candidate experience, including assessment session attendance and seamless transitions within the ADF Careers team.
• Champion and drive a "one team" approach across all aspects of local operations, ensuring alignment in behaviours, interactions, and daily work.
• Proactively coordinate centre operations, seeking and implementing feedback from Adecco ADF Careers, CoA, and Subcontractors to identify and drive opportunities for improvement or change.

To be successful in this role, you will have 3+ years of working experience in coordinating, managing and customer service.

Your background will demonstrate:

• Passionate for creating and maintaining strong client relationships
• Ability to work in a team and autonomously 
• Excellent problem solving and customer service skills.
• Highly organised with meticulous attention to detail
• Take strong ownership of your work
• Ability to remain calm and courteous during busy period
• Ability to work in a high volume and fast paced environment and meet strict KPI's
• Excellent verbal and written communication skills
• Experience adapting to change 
• Strong customer service skills and ability to empathize with potential candidates

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.

If you need assistance during our recruitment process, please email Bryley Ellis at bryley.ellis@adecco.com.au for a confidential conversation.

To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on Monday 15th December 2025. It's important to note that applications will be reviewed and processed as they are received.