Director, Global Reporting and Business Analytics, Global Delivery Services, LHH

The Director, Reporting and Business Analytics is a strategic and operational leader to drive reporting excellence and digital enablement across Global Delivery Services. This role partners with global and in-country leaders to standardize and simplify reporting, ensure timely and accurate data delivery, and lead automation initiatives aligned with business priorities. The role also owns the Digital Learning Campus, managing vendor relationships and platform deployment for internal and client learning. Additional responsibilities include oversight of portals and technologies supporting project management, coordination of global enablement efforts, and leadership of key reporting workstreams including NPS and audit readiness.

Reporting Relationships:

• Reports directly to Head of Global Delivery Services

Direct Reports

• Data Scientist
• Reporting Specialist(s)
• Business Automation Specialists (s)

Responsibilities

• Partner with in country and global leaders across all lines of business to standardize and simplify business reports
• Ensure timely and accessible delivery of all standard reports and ad-hoc requests
• Troubleshoot reporting errors and inconsistencies in standard reports, ensuring accurate data across all lines of business
• Ensure automation and reporting projects are prioritized correctly and executed to the full satisfaction of global business partners
• Establish standard processes to request support, and KPIS for quality and timeliness of deliverables.
• Lead LHH reporting workstreams to ensure global consistency and accuracy across all data sources.
• Manage Global NPS for CTM and LD along with stake holders
• Manage Annual PWC Audits from a Data and Reporting perspective
• Own and evolve the Digital Learning Campus for internal colleagues and clients, collaborating with Procurement, Legal, and IT to manage vendor contracts for DLC platforms, renewals, and amendments. Ensure global applicability and compliance with local regulations.
• Coordinate with the digital learning team to set up client-specific DLC sites using platforms like Cornstone and Learn Upon.: assigning responsibility for content updates and platform maintenance to local and global teams
• Manage additional portals and technologies that support the business (CMP) establishing and managing a working team of experts to rollout projects
• Partner with global functions to plan and execute successful rollouts of platforms and project management technologies, ensuring adoption and value realization.

Desired Experience/Characteristics

• 7 + years’ experience in business reporting and analytics
• 5+ years direct management experience
• Ability to manage offshore resources
• Strong proficiency in reporting tools and platforms (Salesforce, MicroStrategy, Power BI, Excel), with experience managing data accuracy and troubleshooting inconsistencies
• Experience owning and evolving digital learning platforms

Demonstrable experience centralizing and standardizing operations processes.

• Experience influencing change and progress in a highly matrixed environment
• Excellent written and verbal communication skills
• Ability to collaborate with global partners and all lines of business
• Experience managing competing priorities and stakeholders whilst keeping overarching business objectives a priority
• Ability to define and implement standard processes, KPIs, and governance frameworks for reporting and enablement.

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation: $110,000 - $135,00 per year

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

• Benefits: Employees who opt into benefits as part of full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave.PTO and holiday hours are prorated based on hire date within the calendar year.

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.