Director, Sales Operations Business Partner - LHH Recruitment Solutions

This position will be responsible for developing and implementing sales strategies, processes, tools, and reporting to support the Recruitment Solutions business. The Sales Operations Business Partner will lead and support cross-functional initiatives that increase consistency and effectiveness across sales teams globally. This role will also manage the Recruitment Solutions International Referral Program, ensuring the program is fit for purpose and operates seamlessly with other OneLHH referral programs.

Key Responsibilities

• Serve as a trusted partner to global and local Recruitment Solutions leadership, influencing strategic priorities and decision-making through data-driven insights and a deep understanding of the Recruitment Solutions business.
• Partner with sales teams at all levels to generate and successfully execute actionable revenue optimization strategies and drive a culture of accountability to ensure deliverables align with overall business objectives.
• Partner closely with sales performance, technology, and operations teams to maximize data integrity, and ensure reporting environment is fit for purpose.
• Manage the Recruitment Solutions International Referral Program to achieve proper visibility among sales teams, accountability among stakeholders, and maintain program rules are fit for purpose and aligned with other OneLHH referral programs.
• Implement and track consistent KPIs/metrics and provide sustainable and ad-hoc reporting and analysis to leadership for revenue optimization.
• Use data-driven insights to advise on essential internal processes such as account segmentation, forecasting, and pipeline management.
• Lead collaboration with other internal sales support functional teams to maximize business results and drive operational efficiencies.
• Ensure strong alignment with technology teams to enhance interoperability amongglobal CRM & ATS systems.
• Advise on new tools and technologies to ensure global systems alignment.

Required Experience/Characteristics

• Minimum 3+ years of experience in a sales operations or adjacent role, preferably within a professional services or human capital consultancy.
• Proven ability to work proactively, effectively, and with a solution-oriented mindset in a highly-matrixed environment with minimal supervision – both as a collaborative team member, and independently according to business needs.
• Willingness to work "up and down the ladder" – i.e., capable of interpreting strategy, lead and managing large-scale projects, while also capable of engaging in detailed implementation planning and execution.
• Ability to think creatively and operate outside of the strict job description parameters to provide the highest level of customer service and drive results.
• Must have strong technical aptitude and ability to quickly learn and serve as trusted resource for tools and technologies.
• Superior interpersonal skills: Customer-service mindset, excellent relationship-building skills, present self professionally and intelligently to internal clients/colleagues and establish credibility with senior leaders.
• Demonstrate strong analytical skills with quantitative and/or qualitative data, superior problem-solving ability, and exhibit strong attention to detail.
• Effective time management skills and ability to meet deadlines;Excellent organization, multitasking, and prioritization skills.
• Strong Microsoft Office skills required – experience using Excel for data manipulation & analysis; experience using PowerPoint to build executive-level presentations.
• Prior experience with Salesforce.com required.
• Prior experience developing or stakeholder in Power BI dashboards preferred.
• Experience working in an environment of business transformation preferable.

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com