IT Support Analyst

We are looking for a  IT Support Analyst – Digital End-User Experience to help shape the future of IT through data-driven insights and reporting. This role is all about analyzing trends, building dashboards, and providing clear, actionable insights that improve how employees interact with IT. You will work with data to enhance decision-making, identify opportunities for improvement, and drive the success of new digital initiatives. A strong background in Power BI, storytelling with data, and a passion for analytics is key.

• Develop and deliver Power BI reports and dashboards, turning raw data into meaningful insights.
• Use data storytelling to translate complex information into clear, actionable recommendations.
• Analyze IT performance trends, user experience metrics, and operational data to find ways to improve efficiency.
• Identify patterns and predict potential issues before they impact users.
• Present insights and recommendations to stakeholders, ensuring data is used effectively in decision-making.
• Support global projects by providing data analysis that helps shape new digital tools and processes.
• Work closely with teams across the business to integrate data-driven strategies into IT initiatives.

• 5+ years of experience working with data analysis, reporting, or IT insights.
• Strong experience with Power BI – building dashboards, creating visualizations, and simplifying complex data.
• A passion for data storytelling, making numbers easy to understand and act on.
• Analytical mindset with the ability to spot trends, gaps, and opportunities.
• Comfortable working with global teams and presenting insights to stakeholders.
• Ability to turn operational data into strategic recommendations.
• Open to occasional travel (up to 20%).

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 02-03-2025