Global ITD Head Continuous Improvement & Change CoE

Please note the role is open to candidates located either in Madrid (Spain) or Bangalore (India)

Adecco Group ITD has established a new 3-year ITD Strategy and requires solid processes, operational excellence and delivery excellence to ensure the execution of the ITD strategy to build the foundation while innovating for the future. The ITD Head of Continuous Improvement & Change will play a pivotal role to drive organizational transformation and operational excellence, contributing to the successful ITD Strategy execution. The right candidate will be responsible for designing, implementing & managing the required transformational support measures, metrics and tools,  including a change management centre of excellence & fostering a continuous improvement mindset and practice. Other duties will include driving a better user experience with internal and external clients, candidates and users, supporting the change acceleration process with the ITD and Business organizations to ensure successful delivery & adoptions along the transformation.

• Define the CoE Framework, including scope, tools, success metrics, develop roadmap for embedding change and CI principles organization-wide
• Drive operational excellence, lead initiatives to optimize processes, eliminate waste and duplications and improve efficiency and quality. Identify and execute opportunities for operational optimization
• Conduct process assessment to identify inefficiencies and improvement opportunities, analyze data to ensure sustainable benefits together with respective ITD owners
• Conduct financial analysis of internal & external run and chance costs and define plans for optimization & rationalization, finalized at productivities and efficiencies, together with Finance partners and stakeholders
• Measure and analyze user experience through the transformation journey, implement tools and methods to drive excellent user experience and adoption of change
• Design and implement and standardized change management framework, lead major transformation, ensuring adoption and impact; establish and track KPI’s for change adoption, readiness and outcomes
• Establish governance structures for change and CI initiatives, facilitate cross-departmental Workshops to align efforts, maintain regular communications with Stakeholders
• Develop training concept and deliver sessions on change and CI methodology, build a repository of knowledge including templates tools and case studies, mentor and coach leaders on best practices in daily operations
• Select and implement software on chance management and process improvement, monitor key metrics and generate dashboards for leadership, integrate feedback and learnings into ongoing improvement cycles

• At least 10 cumulative years of experience within Process, Change management, Performance, Business services and Business & IT transformation
• Master best practices in Change management & Process improvement
• Experience as Business leader and able to grasp business priorities and strategies
• Experience with Transformational business and IT Programs
• Excellent communication, presentation, and inter-personal skills, with the ability to effectively communicate at all levels of the organization, including executive management
• Proven capability of managing multiple priorities effectively and performing under tight deadlines
• Experience successfully working with distributed teams
• Ideally Master’s degree with focus on Engineering, Business Management and or IT
• Proficient Level of English. Knowledge of any additional language is a plus

Please note the role will require occasional travel: up to 20%

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 22-12-2024