Executive - Client Success

Mission

Employee satisfaction by front end connect for associates, meeting them, understanding associate’s requirement. This will involve extensive co-ordination with associates and clients. Has the responsibility of Employee engagement. This will involve extensive co-ordination with the other cross-functional teams to ensure smooth operations internal customers..

Responsibilities

Will handle front end processing for clients and associates, meeting them, understanding client/ associates requirement. Ensuring accurate payrolling processing and renewal of contracts wherever applicable. This will involve extensive co-ordination with associates and clients.

Customer Relationship

• Managing contractors / associates post assignment start date
• Proactively engage with all associates at least once, a meet either one-on-one or in a small group setting
• Reaching out to all the new joinee’s on the start date of assignment and induct them of the polices and processes
• Builds relationship with associates
• Manage a tracker to log associateescalations / complaints
• Coordinates / liaisons with the recruitment team, OB team payroll team as required
• Ensuring full compliance on all policies and procedures
• Facilitates to ensure timely contractor on-boarding, employee relations issues, orientations, performance reviews, and off-boarding activities
• Escalation Management
• Client Management with regards to associate’s engagement
• Handling client escalation related to HR operations of Staff deployed to different clients. Solving Day to day HR issues & resolving it within TAT.

Travel Requirement

Regular (20-50%)

Location

Key Relationships

        Kolkata

• Internal Employees (Branch Manager/Operations team/ Compliance)

Success Indicators

• Employee Satisfaction
• Payroll Management support and SLA Adherence

• Compliance

Other Information

• Know the regulations regarding Staff leasing
• Know the management and business development tools (CRM)
• Good interpersonal skills with the ability to effectively communicate information to all levels.
• Ability to develop and nurture contacts/ long term professional relationships
• Self-Driven

Education level

Area of study

Degree

Mandatory

Group 2: Bachelor’s degree or equivalent

Any/HR

Yes

Group 2: Master’s degree or equivalent

Marketing/HR

No

Function / Specialization

Average Time Experience

Mandatory

HR

1 - 5 Years

Yes

Skill Area

Skills

Proficiency

Office package, Internet Explorer and Outlook

Expert

Interpersonal Skills & Presentation Skills

Expert

Ability to keep abreast of trends in the marketplace

Expert

Know the local market

Expert

Competencies

Foundations

Developing

Mastering

Outstanding

Results Driven

*

Customer Orientation

*

Problem Solving & Analysis

*

Embracing & adapting to change

*

Self-management & development

*

Communication

*

Teamwork

*

Relationship Management

*

Strategic Planning & Judgement

*

Driving financial results and innovative

*

Leading Teams

*

Language

Level

English

Expert

Local language

Fluent