Global Solutions Design Lead

The Global Solutions Design Lead is responsible for the leadership and management of Pontoon’s solution design activity and toolkit for our products across the Pontoon industry segments. This role shapes and continuously improves the design process for MSP solutions, working in partnership with the wider Pontoon organization to ensure alignment of the end client solution with the Target Operating Model (TOM). Proactively 
leads and supports sales presentations by explaining the details of the Pontoon proposed solution, the design  methodology and can articulate the value of MSP and / or Total Talent solutions in a client facing environment. This role also leads Pontoon efforts to continuously improve and refine solution offerings to our customers and 
play a key leadership role in driving the future of the company’s solution roadmap and product offerings, working closely with the Pontoon product engine functions.

GENERAL RESPONSIBILITIES:
• Leads a global team (directly or indirectly) to develop high quality, commercially competitive solutions to win new sales opportunities, renew and expand existing client programs.
• These talent solutions will cover all aspects of Pontoon’s business including contingent, Statement of Work, freelance and other talent channels. 
• Collaborates closely with Implementation to ensure a seamless and unified customer experience and to accelerate speed to revenue through effective handover and alignment from solutioning to delivery.
• Owns the end-to-end Solution Design process and toolkit, including the digitization of workflows to drive efficiency and scalability to ensure Solution Architects are focused on high-value design and strategic support activities. 
• Assesses customer business needs and objectives to lead the design of talent program solutions inclusive of talent acquisition strategies, business process definitions, technology usage, sourcing approaches and program models.
• Engages with other Pontoon teams including Sales, Implementation Finance, Product, Operations and optimization to ensure that solutions are designed to meet customer expectations and requirements as well as Pontoon operational and financial targets.
• Partners closely with Pontoon senior leadership team and Marketing to drive innovation in our service offerings and influence the roadmap for new capabilities, features and services for customer talent acquisition and management programs.
• Engages with Pontoon program teams throughout all regions to gain feedback and insight into existing programs and opportunities to further improve future solution capabilities.
• Maintains in-depth knowledge of the global talent acquisition and management industry to engage in both internal and external thought leadership opportunities as a subject matter expert and representative of Pontoon.
• Participates with key stakeholders throughout The Adecco Group to advise and educate on Pontoon’s service capabilities as well as to support Adecco client opportunities for managed services and outsourcing.
• Builds and maintains relationships with Pontoon internal and external partner companies (i.e. LHH, Beeline etc.) to ensure that client talent solutions are designed with optimal utilization of all available options. 
• Participates in special projects and performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in business or a related field.
• Minimum of eight (8) years of experience in a managed service industry and a minimum of six (6) years of experience with process design, and/or consulting.
• Lean Certification and/or Green Belt optional
• Prior MSP delivery model design / redesign experience.
• Prior experience of Total Talent solution design preferred but not required.
• Prior experience in Program Management and/or project management experience preferred but not required.
• Experience working within a global organization interacting with stakeholders located in multiple countries and regions.
• Experience engaging directly with senior customer stakeholders, including experience in facilitating mutually beneficial outcomes and negotiations.
• Experience with being managed remotely and managing direct / indirect teams remotely.
• Ability to travel up to 50%.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to conceptualize and implement ways to improve the organization by taking risks to enhance the organizational ability to adapt, change and create solutions for our clients.
• Ability to effectively influence others at various levels within the organization.
• Ability to prioritize, organize and perform multiple assignments simultaneously while adhering to strict and demanding deadlines.
• Ability to effectively lead a team of senior, globally dispersed resources who function in client-facing roles.
• Ability to make decisions, monitor project progress, recommend alternative approaches and identifying & resolving conflict.
• Ability to bring positive frame of mind with curiosity to challenge.
• Knowledge of MSP and VMS and supporting technology stacks,
• Highly Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 24-09-2025