Associate Service Specialist CC - The Adecco Group - WFH US

As the Associate Services Contact Service Center Specialist, you play a critical role in providing high-quality service to associates, handling inquiries, and resolving issues. This role focuses on delivering exceptional customer service, ensuring efficient processing of associate requests, and maintaining compliance with company policies. The Specialist serves as a key point of contact for associates, ensuring that all issues are addressed quickly and accurately. 

• Provide timely, accurate responses to associate inquiries regarding payroll, benefits, and assignments
• Resolve issues with timesheets, pay discrepancies, and benefits in line with company policies and client requirements
• Maintain associate satisfaction through effective communication and problem resolution
• Document interactions and resolutions in the case management system
• Ensure compliance with internal policies, regulations, and client agreements
• Collaborate with payroll, recruiters/front office, and other teams to resolve issues efficiently
• Serve as liaison to address escalated issues promptly
• Identify recurring issues and work on solutions or escalate as needed
• Provide feedback on process improvements to enhance efficiency and associate experience
• Stay updated on internal processes, systems, and policies to ensure accurate responses
• Assist in generating reports and maintaining records related to associate interactions
• Follow internal controls and applicable regulations to mitigate risk
• Collaborate with Hiring and Recruitment Teams in the Front Office to ensure onboarding align with hiring timelines
• Work closely with Branches to resolve associate-related challenges
• Work with Team Leads to identify areas for improvement in service delivery and process adherence
• Collaborate with leadership and other departments to escalate and resolve issues that cannot be resolved at the Specialist level, ensuring timely resolutions
• Participate in meetings and forums to provide feedback on associate pain points and suggestions for process improvement
• Reports to Associate Services Contact Center Team Lead 
• Regional Middle Office Tower Leads 
• Associate Services Field Ops Support, Onboarding, Drug & Background, and Payroll

Education
Associate's Degree in
Business Admin
preferred; or 1-3 years of related professional experience in customer service.

• Contact Center Software, te .. Salesforce 
•  Help Desk & Tockeling Systems, Le., ServiceNow
• Al Chatbots Analytics & Reporting Tools (e.g., Power Bl)
• MS Excel, MS Word, MS Teams

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to  https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

This position is nonexempt and will be paid on an hourly basis.  The salary range below has been annualized based on a 40-hour workweek. 

The anticipated annual base salary range for this position is $16.36 - $29.99. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. 

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave.  PTO and holiday hours are prorated based on hire date within the calendar year.

Posting date: 07-13-2026