Engagement Coordinator

The Engagement Coordinator provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the
end users.

The Engagement Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit strong customer service orientation when
dealing with all external clients.

• Follow-up time tracking: chasing requestors / suppliers / contractors to perform VMS time tracking in due time.
• Replying to tickets and inquiries including/ but not limited to general request inquiries, technical issues with VMS tool, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, reporting requests, projects, etc.
• Manage the data quality, organization adjustments, by reflecting all changes into VMS (either manually, or via mass upload when large volume of changes at stake).
• Perform ad hoc tests in VMS as soon as change of field / parameter to make sure process is working smoothly.
• Take care of VMS Change Requests (Projects) raised by Pontoon MSP Team and internal stakeholders.
• Keep all documentation updated (guides, Teams groups, files with supplier’s contacts, file with contracts reference).
• Create tickets in tool when Level 2 support needed.
• Follow and manage questions and issues related to Purchase Order and invoices with relevant Customer internal team.
• Communicate to suppliers / requestors / contractors when needed (as regards to Security, return to the office rules, furlough guidelines, bank holidays, building closed, etc.) after validation with Customer
• Update the Teams channel for contractors and requestors.
• Support on/offboarding activities and be the Procurement point of contact for issue related to on/offboarding.
• Support Advisory Consultants in T&M services renewals by sharing monthly and quarterly list of all upcoming mission Renewals.
• Conduct demo sessions and user calls: for internal teams, external resources, and suppliers.
• Support users with access issues (IT tickets).
• Manage reporting: create manual reports, adjust existing reports, handle scheduled reports (extend schedules, set up new schedules, manage distribution lists).

• One (1) to three (3) years’ experience in a customer service environment or IT support.
• Knowledge of SAP Fieldglass is desirable.
• Fluent level of English.
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships through strong customer service skills.
• Proficient with Microsoft Office products, especially with Excel.
• Proven ability to work in a fast-paced and dynamic environment.
• Ability ot organize & prioritize tasks effectively.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you.

We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. 

Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 21-09-2025