Manager- Client Success
Ahmedabad, India Apply for RoleMission
Has the responsibility of account management activity at regional level. Develop plan ensuring attainment of company sales goals and target. Is consistently involved with current client ensuring resolution to escalations and maintaining positive rapport. This will involve extensive co-ordination with the other cross-functional teams to ensure smooth operations for both the external / internal customers.
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Responsibilities
- Client Management
- Handling client escalation related to HR operations of Staff deployed to different clients. Solving Day to day HR issues & resolving it within TAT.
- Plans daily contacts and visits to manage/acquire customers
- Implements business development actions (active proposals, telephone contacts, negotiations and proposals), acquisition visits, retention actions.
- Promotes cross selling and up selling actions.
- Draws up business proposals. Responsible for the right quote.
- Monthly Targets has to be achieved.
- Draws up agreement with client companies
- Contacts the customer for debt recovery
- Market coverage & Cracking competition.
- Conducting persuasive, effective presentations and demonstration of Adecco services to decision makers (Head-HR/Finance/Operations) of corporate clients
- Extensive co-ordination with the other cross-functional teams to ensure smooth operations for both the external / internal customers.
Key Relationships
- Internal Employees (Delivery Manager/Operations team/ Accounts / Finance / Compliance / Sales / Pricing)
- External Customers (Clients / References / Public and private organisations / Trade associations)
Success Indicators
- Account Management
- Payroll Management and SLA Adherence
- Collections on time
- Compliance
Other Information
- Analyse the costs & calculate the tariff
- Draw up reports
- Know the regulations regarding Staff leasing
- Know the management and business development tools (Ramp, CRM)
- Excellent interpersonal skills with the ability to effectively communicate information to all levels.
- Understanding the concepts of Product tailor making and designing depending on the specific needs of the customers
- Understanding of the decision-making process of the concerned institutions
- Ability to understand product pricing, and translate this understanding into the negotiation strategy
- Ability to develop and nurture contacts/ long term professional relationships
- Self-Driven
Posting date: 23-05-2025
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.