Service Manager - Entra ID

The Entra ID Service Manager ensures that our Entra ID is secured, well maintained and managed accordingly with our partners' contractual agreements as well as in line with our internal security and group policies.

• Ensure Entra ID escalations are processed from the service provider supporting technically where possible.
• Work with the service owner to ensure that policies and standards are adhered.
• Ensure effective controls are in place to access and manage the environment.
• Ensure the readiness of our infrastructure to work with cloud workloads.
• Ensure service is appropriately remediated against known vulnerabilities.
• Ensure that the anti-malware solutions run effectively on our server estate.
• Ensure proper onboarding of our servers in the Privilege Access Management tool.
• Ensure compliance with our partner contractual agreements.
• Ensure compliance with our internal security and group policies.
• Measure and challenge the accuracy of server records in CMDB against other sources of information.
• Work with local teams and projects to ensure that service consumption is right-sized.
• Participates in the operational governance meetings with our key suppliers.
• Establish and ensure continuous improvement in service delivery

Monitors and controls SLAs/KPIs performance against service contracts

• Minimum 3 years of experience in an IT system engineering role in an IAM/Active Directory/Entra ID area Strong Technology and IT Infrastructure background
• Good understanding of large organizations, business processes and corporate culture working across multiple geographies
• Experience in working within a Global company
• Experience in managing/working with outsourcing partners
• Project Management education and experience welcomed
• ITIL v3 certified welcomed

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 27-04-2026