Integration Application Manager

The mission of the Integration Application Manager is to ensure that all outsourced support services for integration platforms and related applications are delivered in line with contractual SLAs and KPIs, and fully comply with Adecco’s ITIL processes, Security standards, and Internal Audit policies. The role is responsible for overseeing the operational performance of integration services, ensuring system reliability, coordinating with vendors and internal teams, and driving continuous improvement across all integration-related support activities.

• Under the supervision of Head of Digital and Web Platfroms, manage and coordinate relationship with Integration suppliers for incident, problem, and service request management
• Secure supplier performance through regular meetings to ensure their contractual obligations are met (SLA, KPI)
• As part of CSI process, provide the supplier with recommendations for improvements and share recommendations coming from supplier
• Leverage Adecco catalogue of applications to provide best response to business needs
• Own deep knowledge of IT operational processes and procedures
• Ensure supplier is providing all expected documents and evidences related to support and maintenance activities in conformance with Security and Internal Audit policies
• Ensure smooth and compliant release management process from suppliers
• Work in close collaboration with stakeholders to understand business needs and priorities
• Be the touchpoint for IT Business representatives in case of questions / issues relating maintenance and support
• Ensure regular quality control reviews, alignment meetings are taking place with supplier to produce accurate status on ongoing work
• Coordinate internal and external audits, security and compliance controls, leveraging suppliers wherever possible
• Contribute to license control and billing-related matters
• Be the first escalation point of issues / questions about the quality of service

• Minimum 3 years of experience in a related position
• Good technology awareness
• Good solution-related technology awareness
• Experienced in working in a busy, user-facing support environment, covering multiple Middleware, Middle-Office, and Back-Office systems.
• Good to have knowledge or understanding of Integration platforms (B2B or A2A) i.e. Informatica, APIM, API Web ASP.NET, REST APIs, MuleSoft Anypoint Platform, WebLogic, Azure, JBoss, TIBCO.
• University Degree preferably in a technical subject or any comparable education.
• ITIL v3 or V4 certification.
• Occasional traveling up to 20%.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 01-12-2025