Lead Network Specialist

Lead Network Specialist is responsible for providing 24x5 primarily P1 and P2 Incident support (via Follow the Sun model) with occasional On-Call duties across all services in tower.  Support Service Owners and Service Managers on proactive tasks.  Manage Incident escalations and leverage Managed Services partners to operate the services.  

• Utilize the Follow the Sun support model to help resolve Escalated issues by seamlessly transferring support across different countries and time zones.
• Managerial and Technical 2nd Level Escalation Point for complex incidents without clear root cause, leading technical calls between managed services partners.
• Provide support to service managers and service owners to the respective network service (such as SDWAN, Campus LAN, DC LAN, NAC, Proxy, DNS, VPN, Firewall, DDI and WAF/LTM) on all milestones of services lifecycle journey from initial design all the way through decommissioning.
• Globally Level 2 Support tasks related to Incident, Request, Change, Problem, Risk, and Supplier Management.
• Responsible for reviewing and approving standard requests and Change controls.
• Ensure escalations are followed in a timely manner.
• Maintain hardware and software on a good operational level (coordinate firmware patching and hardware replacements).
• Oversee the maintenance of the network infrastructure.
• Assist in supporting Adecco Group security guidelines, following up on remediations after security reviews.
• Assist service manager and service owners to govern project portfolio around the service.
• Maintain Knowledge Base articles.
• Supervise and guide Managed Services partners.

• 3+ years in Network Service Management / Network Engineer role.
• Experience of working with internationally based customers and service providers.
• Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF).
• Understanding of the processes and practices of Customer Support and Service Level Management (ITIL).
• Able to communicate in fluent English.
• Experience in managing escalated incidents through resolution.
• Abilities to convince and persuade outside of direct reporting line.
• College degree preferred or equivalent work experience.
• CCNA or equivalent level of knowledge.
• CCNP or other equivalent vendor certifications are preferred.
• Certification in ITIL Foundation level or above would be a plus.
• Occasionally Travel up to 20%.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 25-09-2024