Project Manager– Customer Success, LHH CTM & LD

As a Project Manager at our company, you will play a vital role in leading and executing projects that are critical to our client relationships and business success. This position demands a proactive approach to project management, ensuring the delivery of high-quality services and adherence to all project timelines and contractual commitments. You will be pivotal in upholding the company’s reputation for excellence, driving successful project outcomes, and delivering a seamless client experience.

Reporting Relationships:

• Cluster Head of Customer Success

Location:

• Hybrid work model
• Residence in Germany

Location:

• Up to 15% within Germany

Languages:

• Fluency in English
• Ideally fluency in local language

In this role you can expect to

Key Accountabilities

• Client Relationship Management: All roles involve developing and maintaining professional relationships with key internal and external stakeholders.
• Account Management: Each role requires the management of customer accounts, ensuring deliverables are met on time and to a high standard.
• Project Implementation: Each position involves planning and implementing projects or account-specific requirements to meet contractual deliverables and KPIs.
• Reporting and Documentation: Regular reporting and maintenance of account records using systems like Salesforce, and ensuring documentation is up-to-date and accurate.
• Customer Facing: All roles are customer-facing, requiring interaction with clients to understand and fulfill their needs.
• Stakeholder Communication: Continual communication with stakeholders to update them on project or account status and to manage expectations.
• Problem Solving and Process Improvement: Identifying issues and opportunities for improvement within accounts or projects to enhance service delivery and customer satisfaction.
• Independently manage all aspects of project implementation from planning to feedback collection.
• Drive project scoping meetings and update stakeholders throughout the project lifecycle.
• Manage multiple projects simultaneously, maintaining budgets and profitability.
• Prepare analytical reports for quarterly and annual reviews.
• Specific financial tracking responsibilities and MI reporting.
• Facilitate on-site delivery programs and coordinate resources accordingly.

All About You

• Proven experience in project management, particularly within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related.
• Demonstrated ability to lead projects successfully, meeting all deliverables and KPIs.
• Familiarity with project management software, including CRM platforms like Salesforce.
• Strong skills in stakeholder management and the ability to maintain and enhance client relationships.
• Excellent communication, negotiation, and presentation skills, crucial for project and client meetings.
• A problem-solving mindset with a strong focus on identifying and implementing process improvements to enhance project outcomes and efficiency.Location:
• Germany/Switzerland

What we offer

• Growth opportunities within a HR Solutions global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more
• Contract Type: permanent unlimited

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion