Mgr Ops Shared Services MOD US

To oversee the Shared Services Ops Specialist Teams to ensure all branch and employee data is reported accurately and on time to Corporate, to manage the team’s day-to-day office situations, and assist the Director of Operations whenever possible.

1. Participate in day-to-day activities of Shared Services Center, assisting the Director of Operations as required.
2. Assist Director of Operations with planning for new projects or implementations. Assist with the strategy and ensuring proper resource coverage for each project.
3. Provide customer service to the field colleagues and managers who are supported by the Shared Services Center.
4. Ensure that the team provides weekly reviews & updates weekly reports, to include but are not limited to: Headcount Stats Report, Starts & Ends Report, Key Metrics report.
5. Ensure timely delivery and processing of onboarding documents for new hires by the team, and ensuring all Modis and end-client forms are included, completed, and signed by the consultant before starting their new position.
6. Interview, hire, conduct new employee orientation for new Shared Services Center employees. Ensure that there is a standard training program to follow and oversee the training, whether conducted personally or by leveraging other members of the team.
7. Perform bi-annual performance reviews and set goals for each member of the team.
8. Address any HR or performance issues directly with the individual employee. Provide coaching and provide performance improvement steps as needed. Enlist assistance from the HR Hub, if necessary. Perform any terminations of team members, if necessary.
9. Ensure that the team is knowledgeable and consistently able to answer associate questions in the following areas: employee benefits, including Vacation/Sick/Holiday; Insurance plan (medical, dental, vision, etc); 401K, expense processing, payroll/W2 questions, Independent Contractor (IC) or Subcontractor (SC) onboarding or payment questions.
10. Act as escalation for any associate or branch issue that the Branch Operations Specialist is not able to resolve.
11. Coach and develop team members to be able to move into Sr. Operations Specialists roles and other career opportunities.
12. Ensure compliance for all state/federal employee/employer requirements to include but not limited to I9 Forms and W4 forms. Ensure compliance with vetting ICs and SCs.
13. Oversee the scheduling of maintenance of computers, faxes, telephone systems and interacting with suppliers, as needed.
14. Responsible for the purchase of all office supplies and equipment and keeping an accurate invoice log.
15. Administer employee policies, procedures and benefits. Maintain vacation and attendance records for all staff and consultant personnel.
16. Responsible for monitoring and approving all expenses that are sent to Corporate.
17. Perform client specific reporting as needed to support any KPIs or SLAs on the accounts.

Additional Functions:

1. Overnight travel on occasion
2. Point of contact regarding A/R, A/P, consultant and staff payroll issues for Service Center.
3. Facilitate discussions with Client Services on outstanding A/R issues, as needed.
4. Support the Managing Directors and Leadership for one-off requests
5. Back-up: Director of Operations – At any point and time the Director of Operations is out of the office, it is the duty of the Operations Shared Services Manager to assist with that persons job responsibilities.

QUALIFICATIONS:

1. Formal Education: High School diploma or equivalent – College (desired)
2. Skills:
3. Excellent verbal and written communication
4. Flexibility
5. Ability to function and prioritize tasks in a fast-paced team environment
6. Knowledge: Excel, Word and Microsoft Outlook required

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. 

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. 

Make an impact where it matters most.

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to  https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

The anticipated annual base salary range for this position is $53,784 - $98,604. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location.  In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave.  PTO and holiday hours are prorated based on hire date within the calendar year.

Posting date: 09-29-2026