National Account Team Operations Manager (NATO)

The National Account Team Operations (NATO) Manager is responsible for providing strategic operational and business development management to ensure the growth of Adecco’s largest accounts in the Major and Strategic National Account Management portfolio.  This role acts as a first line of contact for all field contacts, internal support teams and the client as it relates to service & delivery, order fulfillment, contract compliance, client satisfaction, and reporting.  NATO Manager strategically aligns with National Account Management Director to formulate strategies around innovation, client centricity, and continuous program improvement to ensure portfolio expansion, revenue growth and margin improvement.

Driving Performance
* Strategically focuses on account growth goals (revenue, profitability, GM$, EBITA) set by NAM to deliver best-in-class service; maintains consistent communication with Adecco and Client stakeholders to support tactical and strategic activities and strengthen relationships
* Partners with Client and Adecco Group to identify and remove operational roadblocks
* Works with NAM and client on root cause analysis for service, financial, or relationship concerns; engages appropriate teams to execute action plans
* Collaborates across Adecco Group to ensure proactive communication on forecasting, recruiting needs, contract changes, and fulfillment plans; trains field teams and shares best practices
* Monitors KPIs; reviews client and associate surveys and drives improvement plans
* Oversees billing/invoicing setup accuracy; resolves suppression and invoice issues; manages billing escalations; reviews delinquency reports and partners on action plans; supports PO management and rate updates
* Maintains oversight of account financials, including profitability insights, accrual setup, monthly validation, and final rebate payments
* Tracks SLA performance; validates penalties and accrual accuracy
* Provides reporting, insights, and data for business reviews; presents trends, remediation, and backend data understanding
* Delivers strategic reporting aligned to business goals; provides recommendations, completes client reporting, and maintains SOPs
* Reviews risk trends with leadership and Risk Management to identify root causes and implement safety improvements
* Demonstrates strong cross-functional communication across technical and non-technical stakeholders
* Provides ad-hoc issue resolution and supports special projects
Operational Compliance
* Conducts contract analysis; ensures compliance through proactive actions, investigation, and partnership with Corporate Compliance; escalates risks and leads annual audits
* Ensures accurate system setup, documentation, pricing, screening, and invoicing; maintains ATLAS and account SOPs; communicates contract changes
* Serves as primary contact for branches, AOPs, and centralized teams on operational and compliance matters
* Maintains strong knowledge of policies, procedures, and legal requirements
* Develops processes to solve complex issues while meeting contract requirements and improving performance
* Completes cadence tasks; documents activities and maintains contracts in Salesforce

Bachelor’s degree in related field or equivalent experience. Minimum five years of account management and client service experience in a high-volume, fast paced delivery model.  Staffing experience required; Adecco Group experience required.  Previous experience of recruitment strategy and implementation; including analytical expertise of recruitment processes and metrics is required. 
•    Ability to prioritize, have strong attention to detail, organize and perform multiple responsibilities simultaneously while meeting assigned deadlines.
•    Experience managing complex projects that may vary in nature and scope
•    Proactive in defining problems and implementing creative and sustainable solutions for resolution
•    Experience in modeling and deploying business improvement processes
•    Expérience in managing and coordinating teams across multiple business groups
•    Ability to analyze and interpret complex data sets and translate findings to key stakeholders
•    Knowledge of and the ability to apply sound leadership practices, including developing colleagues by inspiring, encouraging and providing coaching to improve performance.
•    Adept at performing to established KPIs and Service Level Agreements (SLAs).  
•    Strategic mindset and collaborative personality that thrives in a highly cross functional, cross-cultural environment.
•    Excellent verbal and written communication skills with demonstrated ability to build and maintain strong interpersonal relationships
•    Must have ability to interface with all levels of staff and management, both internally and client-facing
•    Proficiency with Microsoft Office products, including Word, Excel, Teams and Outlook, and Powerpoint; ability to learn new software as required
•    Works well within shared team environment
•    May be required to travel up to 10%

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.
Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated annual base salary range for this position is $59,342 - $108,794 Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location.  In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave.  PTO and holiday hours are prorated based on hire date within the calendar year.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.
Equal Opportunity Employer/Veterans/Disabled
The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 05-28-2026