Deputy General Manager- Account Management- Tech Staffing

Job Description: Account Manager – Technology Staffing

Role Summary:

We are looking for a commercially driven Account Manager – Technology Staffing to manage and grow strategic client accounts. The role will be responsible for building strong client relationships, generating staffing requirements, driving fulfilment in partnership with recruitment teams, and expanding revenue across existing accounts. The ideal candidate will have strong experience in IT/Technology Staffing, Contract Staffing and C2H, with the ability to engage senior stakeholders across Talent Acquisition, HR, Procurement and Business/Technology teams.

Key Responsibilities:

• Own and grow assigned Technology Staffing accounts, with accountability for revenue, gross margin, fulfilment and overall account performance.
• Drive end-to-end Account Management, covering client relationships, requirement generation, delivery coordination, commercial discussions and issue resolution.
• Build deeper relationships across Talent Acquisition, HR, Procurement, Hiring Managers and Business/Technology stakeholders.
• Actively generate new requirements by understanding clients' current and upcoming technology hiring and workforce needs.
• Partner closely with recruitment and delivery teams to drive speed, quality and fulfilment against client requirements.
• Develop structured account growth plans and identify opportunities for upselling, cross-selling and expanding into new business units, locations and skill areas.
• Build strong visibility into client demand across technology skill areas and proactively align internal recruitment capacity.
• Track and drive key account metrics including requirements, submissions, interviews, selections, joining/conversion, revenue, gross margin and fulfilment.
• Lead regular client reviews and governance discussions, ensuring effective follow-through on agreed actions.
• Manage client escalations proactively and ensure strong customer experience and long-term account relationships.
• Lead/support rate negotiations, commercials, renewals, contract extensions and pricing discussions while protecting business margins.
• Identify whitespace opportunities within existing accounts and convert relationships into incremental staffing business.
• Maintain an accurate account pipeline and provide visibility on business opportunities, demand forecasts, risks and growth potential.
• Collaborate with internal stakeholders across Sales, Recruitment, Operations, Finance and Compliance to ensure smooth execution and account governance.

Required Experience & Skills:

• Strong experience in Technology/IT Staffing, Contract Staffing and/or Contract-to-Hire (C2H).
• Proven track record in Account Management, Client Management and Account Growth within the staffing industry.
• Experience managing enterprise technology hiring requirements and working with recruitment/delivery teams.
• Strong understanding of contemporary technology skill areas and the ability to have credible conversations around client hiring demand.
• Experience engaging multiple client stakeholders, particularly Talent Acquisition, HR, Procurement and Hiring Managers.
• Strong commercial orientation with an understanding of revenue, gross margin, pricing and staffing economics.
• Demonstrated ability to generate requirements and expand existing client relationships.
• Strong communication, presentation, negotiation and stakeholder-management skills.
• Ability to work in a high-volume, target-driven staffing environment.
• Strong ownership mindset with the ability to independently manage client situations and drive closure.

Key Success Measures-The incumbent would be measured on:

• Account revenue and gross margin growth
• Requirement generation
• Fulfilment and conversion
• New business / account penetration
• Client retention and relationship expansion
• Delivery performance
• Commercial and margin discipline
• Client satisfaction and escalation management

Posting date: 22-10-2026