PSA - Business Systems Analyst
トロント, カナダ 申し込むJob Role: Business Systems Analyst - PSA (Professional Services Automation)
Location: Toronto, Canada - Hybrid, 3 days per week onsite
Who We Are
Imagine what even the world’s finest organizations could achieve if all of their employees were coached to be their absolute best.
At EZRA, we’re on a mission to do just that. We believe that through coaching, people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our teams gets to experience the superpower that is coaching for themselves, amongst some other pretty incredible perks.
EZRA is the fastest-growing global virtual coaching company, supporting some of the world’s leading companies. If all of this resonates, EZRA might be the place for you.
The Role
We’re looking for a highly organized, solution-oriented individual who can balance operational needs with technical product knowledge. You'll support the day-to-day operations, enhancements, and data management of EZRA’s platforms (Force.com, Certinia PSA, Certinia Accounting, SFDC Partner Communities, and integrations). You’ll work closely with business and technical teams to triage production issues, document and prioritize enhancement requests, and ensure data quality across systems. This role is a great opportunity for someone looking to grow their experience in business systems, operations, and cross-functional collaboration.
The Team
The Operational Excellence (OE) team supports the entire organization and oversees the highest-impact and most complex cross-functional internal projects. Our mission is to establish effective ways of working that empower scalability and achieve business results. OE is responsible for operationalizing innovation, project managing complex projects, and enabling teams and clients to leverage EZRA’s new products and tools The team sits within the largest function at EZRA, Customer Experience & Operations.
This role report will report to the PSA Platform Owner, based in Toronto. This role is an Individual Contributor and has no direct reports.
What You’ll Do:
- System Support & Enhancements
- Monitor system issues and incoming requests from the business, triage and escalate as needed
- Track, test, and help implement small system enhancements and configuration changes
- Work closely with internal tech and LHH partners on day-to-day fixes and improvements
- Support system testing (UAT) for new releases and bug fixes
- Assist in documenting and organizing user feedback, enhancement ideas, and defects
- Project & Process Support
- Provide coordination support across key projects, including meeting logistics, notes, and follow-ups
- Accountable for organizing and collating all EZRA design requirements, enhancement requests, and bugs in support of PSA Platform Owner
- Support internal EZRA initiatives to improve processes and tooling usage
- Coordinate with Enablement teams on rollouts, training documentation, and change management efforts
- Ensure communication is clear, elevated, and always provide risk mitigation.
- Connect the dots across related initiatives across the EZRA business that could have an impact with the system
- Data Hygiene & Reporting
- Perform routine data quality reviews and clean or update data as needed
- Support adoption reporting and system usage tracking
- Collaborate with analytics leads to ensure data dashboards reflect accurate and current information
- Assist in managing and improving processes related to data accuracy and governance
- Cross-Functional Collaboration
- Serve as a connector between business users and technical teams to ensure clear communication and smooth delivery
- Help schedule and prepare for alignment meetings across functional and system teams
- Maintain documentation of key decisions, actions, and open questions for reference
- Technical and Product Expertise
- Understand all elements of the platform from CRM, PSA, FFA, including integrations with EZRAs’ Delivery Management and Accounting systems
- Leverage foundational knowledge of Force.com to effectively communicate technical needs, understand new releases from Force.com and Certinia
- Monitor and prioritize EZRA backlog based on severity and impact
- In partnership with EZRA Tech team and LHH QA and BA teams, lead UAT and End-User training in partnership with Enablement teams and Workstream Leads
About You
- 3-5 years of Operational Project or Product Manager working experience on a Product team and with strong technical acumen
- Experience in system implementation and agile product development
- Business analyst experience (translating business needs into technical requirements)
- Deep knowledge of platform components and customizations
- Knowledge of the Certinia platforms and Force.com
- Deep understanding of platform design
- The ability to manage various cross-functional deadlines when working under pressure, and hold others accountable for timely deliverables
- The ability to build collaboration locally and globally
- Experience managing, influencing, and communicating with stakeholders
- Skilled in Microsoft Office Suite of products, project management software, productivity tools, and user story management in ADO, Jira, or similar software
- Advanced Excel data manipulation, analytical, and reporting skills
- Data presentation and facilitation experience
- A self-starter who operates proactively in the business and across functions
- A leader who can create and maintain a strong culture of commitment to business objectives, as well as prioritize individual well-being
- Decisive, action-oriented, and comfortable working with ambiguity
- A change ambassador not afraid to challenge the status quo or try new approaches
- Collaborative, working with other managers and function leads to embrace, drive, and implement best practices and continual enhancements
- Comfortable with ambiguity
- Able to scope projects end-to-end across the business with potentially limited knowledge and exposure in all areas
- Able to build exceptional stakeholder relationships both internally and externally, breaking down internal barriers
- Resilient and self-motivated
- Innovative in providing solutions to clients’ and business needs
- Flexible and display a “can-do” attitude
- A team player who openly embraces our values of collaborating, listening, learning, and authenticity
What We Offer
- Your Own World Class Coach
- Friends and Family Coaching
- 2 Weeks Work from Anywhere
- Charity Days
- Learning and Development Budget
- Weekly Wellbeing Hour
- Health Insurance
- Regional Retirement Savings Plan
- Health and Fitness Reimbursement Plan
- Supplementary Health Plan
#LI-Hybrid
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 12-09-2025
私たちを知ってください
私たちのさまざまなブランドの補完的な強みを集めて、私たちのチームは強力な使命を通じて結束します-正しい才能を正しい機会にマッチングさせること。 私たちは、お客様のニーズに合ったシナジーを作り出し、彼らの旅のどこにいても、テクノロジーによって可能にされた人間主導の体験で提供します。 LHHでは、組織やキャリアを将来の変化から守り、労働力の変革を可能にすることが私たちの目的です。
LHHのダイバーシティとインクルージョン
私たちはすべての人に未来を機能させることを約束します。 私たちは、才能の解決策とアドバイザリーサービスに焦点を当てた企業として、誰もが労働世界に参加する機会がある世界を想像しています。 私たちの目標は、各同僚の貢献、スキル、経験、および潜在能力を評価する包括的な意思決定プロセスを奨励し、様々な視点を認識し、尊重することです。 私たちは、所属、信頼、参加の文化と作業環境をサポートする条件を積極的に作り出すために取り組んでいます。 私たちのダイバーシティとインクルージョンへのアプローチは、構造的で意識的なインクルージョン、リーダーシップ、および説明責任を含む、私たちの仕事を支える複数の支柱に基づいて構築されています。
文化
私たちは世界中から集まった、多様性を持つ高いパフォーマンスを誇るチームで、未来がすべての人にとって実を結ぶものとなるよう協力し合います。私たちの成功の鍵を握るのは社員であり、私たちの企業文化を形成しています。世界的規模で変化していく仕事環境に対して、現地の状況への理解と経験に基づくソリューションを提供し、影響を与えることができるのは、私たちの社員のおかげです。力を合わせることで、私たちは候補者にエキサイティングなキャリアパスを、そしてお客様に最高の人材を提供することができます。これを可能にするためには、人材への投資、話しやすい文化、また、個々の能力開発の機会が不可欠です。周りにはチャンスがあふれています。
LHHについて詳しく見る
私たちはアデコグループのタレントソリューション事業を担い、エンドツーエンドのソリューションパートナーとして、お客様の成長を促進するためのスキルと変革のニーズに対応しています。私たちの使命は適切な人材と適切な機会をマッチングさせることであり、アデコグループの多様なブランドが持つ相補的な強みを活かし、お客様が変革のどの過程にあってもニーズを満たすシナジーを生み出します。あなたはチームの一員として、適切な能力を身につけ、人材変革を可能にすることで、将来性のある組織とキャリアという私たちの目的を達成する権限を与えられ、その意欲を燃やすでしょう。私たちは、私たちの仕事が変化をもたらすことを知っています。だからこそ、高い目標を目指し実現に向けて努力します。
成功プロファイル
私たちはお互いに適していますか？ 私たちが探している特性を見てみましょう。 (1 Beginner – 10 Expert)
-
目的を持って成長する 意義のある仕事に情熱を持って取り組み、世界を変える心構えを持つ10
-
共に勝利する 信頼や透明性、コラボレーションを通して関係性を築くことで、共に成功できる8
-
自分のものにする 意思決定する権限を持ち、結果に対して責任を負う10
-
高みを目指す 臨機応変 - 迅速な行動 - 将来の顧客や候補者のニーズを予測する力9
-
楽しむ 同僚と共に楽しみながら、私たちの目的を達成し、やる気を起こし刺激を受け続ける8
Traits are on a scale of
0 to
10
報酬
タレントコミュニティに参加する
チャンスが訪れたら、ぜひ確認してください！ 詳細を入力してタレントコミュニティに参加し、自動求人通知を登録してください。
当社の利用規約、クッキーポリシー、およびプライバシーポリシーは、お客様に関する情報の収集方法と使用方法、お客様の権利について説明しています。 情報を送信することにより、お客様はこれらの文書を読んだことを確認し、アデコグループからのコミュニケーションおよび電子メールによる求人アラートの受信に同意したことになります。
当社の利用規約、クッキーポリシー、およびプライバシーポリシーは、お客様に関する情報の収集方法と使用方法、お客様の権利について説明しています。 情報を送信することにより、お客様はこれらの文書を読んだことを確認し、アデコグループからのコミュニケーションおよび電子メールによる求人アラートの受信に同意したことになります。