HR Services Administrator

We are recruiting for a HR Services Administrator to support colleagues from across the Adecco Group!

This will be a fixed-term contract until the end of October 2025. 

This role plays a key role within the HR Service Centre delivering service excellence through employee lifecycle transactional processing including starters, leavers and changes to employment terms and conditions.

• Responsible for the efficient and accurate administration of HR process areas within the Service Centre including starters, leavers, changes, and the administration of employee benefits in line with contractual entitlements and company offering.
• Dealing with routine enquiries about all HR processes including advice and guidance on contractual related queries, benefits, references, HR system access and other employee lifecycle transactions.
• Acts as a first point of contact for escalations understanding the customer service concept. Supports the escalation process evaluating customer concerns and satisfaction through route cause analysis and recommendations for change.
• Maintain accurate employee records across multiple HRIS platforms including OpenHR and SAP Success Factors.
• Responsible for the validation of the right to work documentation in accordance with Home Office guidelines.
• Deliver communication cascades (verbal & written) to ensure the team are kept up to date with all relevant information including daily huddles and team meetings.
• Ensure compliance with all HR procedures.
• Maintain HR files for all employees, both electronic and hard copy.
• Prepare written documents and HR reports that clearly and concisely convey information at the appropriate level of detail.
• Ensuring data integrity in the system to ensure the MI reports are created with accuracy using exception reports to cleanse/correct and update the data.
• Write and maintain process documentation [SOPs] ensuring that compliance requirements are achieved with version control.
  
  

• Communicate confidently, clearly, concisely and exhibit strong listening skills
• Provide outputs using excellent written communication skills
• Be self motivated and work autonomously
• Possess a good working knowledge of Microsoft Outlook, Excel, Word and PowerPoint
• Be able to competently use a HR system (use of HR Pro is a distinct advantage)
• Deal with issues using a commonsense approach
• Handle all issues in a fair and consistent manner
• Be well organised with strong attention to detail
• Provide a high-quality level of customer service
• Provide advice over the telephone
• Have knowledge on employment legislation and policy
  
  

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 13-03-2025