Candidate Support Team Leader

• Lead and mentor a dedicated team, driving excellence in candidate support and engagement.
• Play a key role in shaping the recruitment and enlistment journey for future and re-entering ADF personnel.
• Champion process improvement, compliance, and a first-class candidate experience.

The Candidate Support Team Leader plays a pivotal role in overseeing and managing the candidate engagement, credentialling, and administration process for candidates joining the ADF. This position is responsible for leading a team of Candidate Support Coordinators to ensure seamless alignment and coordination of recruitment and enlistment activities, adherence to regulatory requirements, and delivery of exceptional candidate experience.

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

The Candidate Support Team Leader provides leadership, coaching and direction to team members, collaborating closely with stakeholders to optimise administrative processes which support recruitment and enlistment procedures and candidate progression. With a focus on operational excellence and continuous improvement, the Candidate Support Team Leader contributes to the effective engagement, recruitment, document management, compliance and onboarding of ADF personnel, upholding the highest standards of integrity and professionalism.

You will:

• Provide leadership and direction to a team of Candidate Support Coordinators, fostering a collaborative, motivated and inclusive learning work environment.
• Oversee and manage the engagement and enlistment process for candidates, ensuring all procedures are followed, documentation meets compliance requirements and is accurately processed.
• Ensure adherence to regulatory requirements, organisational policies, and standards of practice in candidate engagement, recruitment and enlistment operations.
• Monitor team performance and productivity, setting goals, and providing coaching to achieve engagement, recruitment and enlistment targets and KPIs.
• Review and analyse operational performance on a weekly, monthly, and quarterly basis, providing comprehensive reporting and insights to Candidate Support Lead as required and requested.
• Attend and contribute to weekly, monthly, and quarterly target and enlistment delivery meetings, with data insights, progress reporting of delivery achievement, issue identification and remediation planning.
• Collaborate with internal stakeholders, including recruitment teams, enlistment teams and ADF personnel, to streamline candidate engagement and enlistment processes and resolve issues.
• Conduct quality checks on candidate engagement, recruitment and enlistment documentation and processes to maintain accuracy and integrity.
• Continuously review and monitor processes across candidate engagement and enlistment processes to ensure compliance and efficiency, identifying opportunities to influence process improvement.
• Provide training, mentoring, and professional development opportunities to team members to uplift skills and knowledge.

If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.

Your background will demonstrate:

• Proven experience and knowledge of the end-to-end recruitment process, onboarding and administration processes including best practice approaches in line with current industry benchmarks.
• Demonstrated experience in leading and coaching a team to deliver a recruitment and onboarding lifecycle whilst delivering a high quality, excellent recruitment and an enhanced client and candidate experience.
• High level of skill in data analysis in identify operational issues, risks and experience in mid-term action planning to remediate and reach contractual and operational targets.
• Excellent communication and interpersonal skills with the ability to tailor delivery to varying stakeholder levels and preferences.
• Strong attention to detail with an ability to manage competing priorities and maintain quality service delivery when working under pressure.
• A collaborative approach to building professional relationships and working within a team to contribute to the team vision.

To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.

If you need assistance during our recruitment process, please email Victoria Emms at victoria.emms@adecco.com.au for a confidential conversation.

To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on 22nd May. It's important to note that applications will be reviewed and processed as they are received.