Program Director

The Program Director directs Managed Service Programs within the Pontoon MSP organization in order to maximize revenue, profitability, client satisfaction and supplier satisfaction and program compliance. Develops and implements strategies and provides leadership within Pontoon MSP account management team.

Analyzes/interprets results and determines actions required to maintain and develop relationships with qualified Pontoon MSP customers. Provides consultation regarding complex business issues to colleagues throughout the organization.

Travel to Welwyn Garden City will be required.

• Directs assigned Managed Service Programs within the Pontoon MSP organization. 
• Primary management functions for designated Pontoon MSP accounts include: Management of assigned account resources, oversight of order management and supplier program, program management results and performance & compliance management
• Develops and implements business plans and strategies to develop and enhance relationships within the designated Pontoon MSP client.
• Ensures business rules and practices are followed for all major processes within Pontoon MSP Account Management function in order to ensure standardization, consistency and compliance across programs.
• Accountable for recruitment, management and retention of onsite, program management and other dedicated resources assigned to the Pontoon MSP account.
• Responsible for effectiveness of assigned Managed Service Programs and implementation of enhancements/alternatives required to improve client satisfaction and to drive business development.
• Ensures account development opportunities are identified and pursued in conjunction with assigned customer.
• Analyzes/interprets results to identify risks and opportunities for improvement. Reviews reports on findings and determines solutions required to capitalize on untapped potential.
• Participates in quarterly and yearly business reviews with the designated Pontoon MSP customer.
• Manage a yearly budget and P&L, including ability to provide monthly commentary on the financial position giving insight into status of achieving financial targets. Taking responsibility to challenge unknown costs, deliver revenue, margin and growth vision.
• Provides consultation to Adecco colleagues within the Solutions and field organization, in order to solve complex Pontoon MSP account business issues.
• Provides recommendations regarding the service delivery strategy and organizational model for other Pontoon MSP prospects and customers.
• Provides consultation to Sales Vice Presidents regarding Pontoon MSP bids and proposals.
• Actively participates in sales presentations and negotiations with executives regarding Pontoon MSP service delivery model, with particular emphasis on service requirements, technology, pricing, and SLA’s.
• Participates in special projects and performs other duties as assigned.

EXPERIENCE REQUIREMENTS:

• Five (5) to seven (7) years professional business experience.
• Expertise and experience with managed service programs, national contract sales and the contingent workforce industry.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to own the P&L within a business and to optimise opportunities in order to increase account growth.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 21-07-2025