Concierge

• Provide exceptional service as the welcoming face of Adecco and ADF Careers.
• Manage access and maintain security and safety standards.
• Strengthen partnerships by delivering excellent service and support.

As our Concierge, you will be responsible for delivering outstanding service and creating a welcoming environment for candidates, visitors and staff. You'll manage queries, security processes, and workplace safety while overseeing front of house operations and security administration. If you're organised, customer-focused, and ready to make an impact, this role is for you!

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

As the Concierge, you are the first point of contact for the ADF Careers centre, providing a friendly and welcoming presence to the ADF Careers brand. You are responsible for addressing all in-person queries, in centre candidate care while maintaining established security arrangements and processes.

You will:

• Deliver first point of contact service for all visitors, employees, candidates and client guests, ensuring exceptional customer service and a positive representation of the Adecco and ADF Careers brand.​
• Provide exceptional support to candidates throughout the check in process, documentation collection and record management to ensure a streamlined recruitment process.
• Act as the first point of contact for building enquiries including deliveries and visitors.​
• Ensure the front of house is kept clean and maintaining standards expected across Workplace Health and Safety, and security requirements.​
• Ensure sign in process and passes for building access are appropriately administered and returned, maintaining building security and following security processes at all times.​
• Report any maintenance or cleaning requirements, as soon as these are brought to attention/escalated.​
• Ensure all documentation relating to WHS and Security are maintained and current throughout location.​
• Act as key point of contact for in location security incidents, recording and reporting immediately to the Centre Operations Officer.
• Provide security administrative support and coordination, administering security clearance processes in line with Security team’s established process and AGSVA’s requirements, ensuring all policy and legislative requirements are met.​
• Facilitate site induction, as required for staff in location, including visitors and new starters.
• Provide administration and coordination support, as required for the Centre Coordinator, across activities such as WHS, centre operations and engagement initiatives.​
• Prepare documentation for annual audits and registration requirements, as required.​
• Maintain front of house documentation ensuring currency and confidentiality are adhered to.
• Liaise with relevant stakeholders to ensure smooth operation of candidate assessments throughout their time in centre.

If you have worked in a similar position, looking for your next opportunity or would love to be in a position that will make an impact, we want to speak with you.

Your background will demonstrate:

• Ability to provide outstanding service to candidates, employees and client guests, addressing their needs promptly and professionally.
• Clear and effective verbal and written communication skills.
• Managing tasks, schedules, and priorities with attention to detail.
• Thriving in a fast-paced environment and handling changing priorities.

To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.

If you need assistance during our recruitment process, please email Victoria Emms at victoria.emms@adecco.com.au for a confidential conversation.

To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on Thursday 18th December. It's important to note that applications will be reviewed and processed as they are received.