Candidate & Consultant Experience Specialist, LHH Zurich HQ

In this dynamic, hands-on role, you’ll be the cornerstone of our candidate and consultant experience. You will ensure smooth daily operations and create a welcoming first impression. The ideal candidate will excel in providing high-level administrative support, facilitating effective communication, scheduling, and assisting team members with various tasks. This role involves a wide variety of tasks, including handling communications, scheduling, and supporting team members with various administrative needs.

Direct Reports:

• Consultant & Candidate Experience Manager

Location:

• LHH Zurich HQ (100% on-site role)
• Giesshübelstrasse 45, 8045 Zürich

Languages:

• Proficiency in English and German, both spoken and written. Knowledge of French is an advantage.

In this role you can expect to

Key Accountabilities

• Support candidates by helping them with any practical questions or problems related to their program
• Assist consultants & coaches with queries and issues related to their delivery
• Manage local events, webinars, workshops coordination
• Handle various administrative tasks, including IT troubleshooting, platform testing, Zoom production and document formatting
• Prepare, review, and validate monthly reports (e.g., timesheets, governmental reporting)
• Translate documents and communications as needed
• Project Management Admin support
• Coordinate room bookings for dedicated projects
• Maintain and update office policies and procedures
• Collaborate with the Candidate & Consultant Experience Manager on process improvements
• Support to Leadership team, upon request
• Office Management

Miscellaneous

• Perform additional tasks as necessary to support our team and ensure smooth day-to-day Operations.
  

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

What we look for

• Languages:
  • Proficiency in English and German, both spoken and written. Knowledge of French is an advantage.

• Experience& Soft Skills:
  • Minimum 2 years of experience in administration with a strong interest in HR services
  • Exceptional communication skills
  • Excellent telephone etiquette and high emotional intelligence
  • Strong interpersonal skills with the ability to build lasting business relationships
  • Commercial awareness
  • High service orientation and commitment to quality
  • Ability to communicate effectively with candidates at all levels, handling diverse emotions
  • Proven organizational skills with the ability to multitask and prioritize
  • Independent, goal-oriented work style with a flexible, can-do attitude
  • Advanced proficiency in MS Office 365 and the ability to quickly learn new systems
  • Positive, self-starter with a helpful attitude
  • Detail-oriented, pragmatic, and organized with strong integrity
  • Tech-savvy and quick to adapt to new technologies

• Education:
  • Completed commercial apprenticeship or a diploma from a hotel school or travel agency or equivalent.

Working culture

We are proud of our unique culture, which values making a difference, going the extra mile, and holding ourselves accountable for our clients’ success. Our DNA includes a sincere interest in our business and each other, a creative mindset, entrepreneurial spirit, flexibility, ownership, and integrity. We work hard, challenge each other, and have fun!

What we offer

• Work in a dynamic and professional environment in the heart of Zurich.
• A consistent schedule, allowing for work-life balance.
• Opportunity to contribute to a leading company and grow within a supportive team.
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more (TAG fringe benefits)

Join us at LHH and be a vital part of our welcoming and efficient office environment. Your role is pivotal in maintaining our reputation for excellence in customer service and administrative support.

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

www.lhh.com

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion