Sales Operations Manager, LHH UKI (remote)

1. Evaluate and optimize the end-to-end sales process within the market to enhance efficiency and effectiveness.
2. Develop and implement standardized sales procedures and best practices, ensuring alignment with global standards.
3. Identify and address bottlenecks or gaps in the sales process to streamline workflows and improve sales cycle times.
4. Maintain and improve automation working with CRM administers and Power Automate for processes outside the CRM

Sales Performance Reporting:

1. Maintain and improve existing Power BI reports based on business need, extending functionality to include other business areas and teams.
2. Develop and maintain comprehensive sales performance reports, analyzing key metrics such as sales revenue, pipeline development, conversion rates, and quota attainment.
3. Generate regular reports and dashboards to provide insights into sales trends, identify areas for improvement, and support strategic decision-making by sales leadership.

1. Collaborate with sales leadership in UK and Ireland to develop accurate sales quotas and territory plans.
2. Work closely with finance and operations teams to align sales quotas with budgetary targets for the market.
3. Work with Customer Success to ensure house accounts processes are maintained

1. Support the utilization and optimization of the Customer Relationship Management (CRM) system for the market, ensuring alignment with global CRM standards including house-keeping.
2. Ensure accurate and up-to-date data entry by sales representatives while contributing to global data integrity efforts.
3. Collaborate with enablement to provide training and support to sales teams in UK and Ireland on CRM usage and best practices, fostering a culture of global collaboration and knowledge sharing.

Cross-Functional Collaboration:

1. Foster strong relationships with cross-functional teams, including marketing, finance, and operations, within the local market, while actively engaging in global collaboration efforts.
2. In country liaison for cross-selling and referrals working with global team to ensure accuracy and clear communication.
3. Running local sales competitions based on country goals, able to understand and track & communicate complex commission schemes
4. Work closely with finance to ensure accuracy in sales and commissions reporting. Ensure forecasting tools are accurate.
5. Actively participate in global projects and collaborate with colleagues across regions, leveraging best practices and driving continuous improvement on a global scale.

• Bachelor's degree in Business Administration, Sales, Marketing, or related field. Master's degree preferred.
• Advanced Microsoft tools knowledge Excel, SharePoint, Planner and Power Platforms including Power Automate and Power BI
• Proven experience in sales operations or sales management, preferably in the HR services industry.
• Strong analytical skills with proficiency in data analysis and reporting tools.
• Expertise in CRM systems, preferably Salesforce.com.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and regions.
• Strategic mindset with the ability to identify opportunities for process improvement and revenue growth within the  market and contribute to global initiatives.
• Fluency in English is required.