Product Manager AI & Automation

The Product Manager, AI, Automation & Innovation will lead the design, delivery, and lifecycle management of AI‑driven and automation-focused products and capabilities across Pontoon and its client programs.

This role blends strategic product leadership, hands-on delivery, and cross-functional orchestration, ensuring Pontoon remains at the forefront of intelligent workforce technology.

The role partners closely with external technology vendors, development teams, and internal business stakeholders to build scalable, high‑value solutions that improve efficiency, enhance customer and talent experience, and unlock operational excellence.

• Define the product vision, roadmap, and success metrics for AI, automation, and innovation capabilities in alignment with Pontoon’s strategic direction.
• Conduct market, technology, and customer research to identify emerging opportunities and evolving user needs.
• Balance long‑term innovation strategy with short‑cycle, pragmatic delivery.
• Drive end‑to‑end product lifecycle: ideation, requirements definition, prioritization, backlog management, development, launch, and continuous optimization.
• Work closely with external developers, system integrators, and technology partners to design and deliver robust solutions.
• Lead testing, quality assurance, and release processes ensuring solutions are scalable, secure, and compliant.
• Translate business challenges into actionable user stories and technical requirements.
• Identify automation opportunities across operations and client programs using AI, machine learning, RPA, NLP, and advanced analytics.
• Evaluate, pilot, and implement AI-driven tools (including Copilot, predictive models, generative AI workflows, and intelligent chat/assistant capabilities).
• Partner with data science and engineering teams to ensure feasibility and technical alignment.
• Vendor & Ecosystem Management.
• Serve as a primary point of contact for external technology vendors, AI partners, and development firms.
• Manage vendor performance, capability assessments, and value realization across implementations.
• Facilitate co‑development initiatives to accelerate innovation and time‑to‑value.
• Ensure consistent integration of vendor capabilities within Pontoon’s product ecosystem.
• Cross‑Functional Collaboration.
• Partner with solution design, operations, product management, commercial teams, and client programs to drive adoption and embed innovation into our service offerings.
• Collaborate with client leadership to identify opportunities to deploy AI/automation in their programs.
• Provide product training, enablement, and change management support to ensure successful rollouts.
• Strategic Communication & Insights.
• Translate complex technology advancements into clear business narratives for leadership, clients, and internal stakeholders.
• Prepare documentation, demos, business cases, and value assessments.
• Monitor market and competitive trends to inform product strategy and investment decisions.
• Participates in special projects and performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Proven experience as a Product Manager or Product Owner delivering digital, AI, automation, or technology driven products.
• Demonstrated experience partnering with external vendors, development teams, or technology partners.
• Background in AI/ML solutions, automation technologies, workflow platforms, or HR/workforce technology preferred.
• Strong experience working in agile, iterative development environments.
• Experience within workforce solutions, MSP/RPO, HR tech, or related industries is an asset.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to define product strategy and convert it into actionable roadmaps.
• Strong prioritization skills balancing value, feasibility, and effort.
• Deep understanding of AI concepts, automation technologies, integration models, and digital workflow design.
• Ability to work with engineers and developers on technical requirements and architectural decisions.
• Skilled at evaluating vendor capabilities, coordinating delivery, and managing performance.
• Ability to foster strong, collaborative relationships to support co‑innovation initiatives.
• Hands‑on, pragmatic approach to delivering incremental product value.
• Strong project management skills with comfort navigating ambiguity.
• Ability to communicate technical topics to non‑technical audiences clearly and persuasively.
• Commitment to building solutions that solve real user challenges and improve experiences.
• Deep curiosity to understand client needs, operational pain points, and workforce trends.
• Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 15-02-2026