Branch Manager

JOB SUMMARY:

Plans, directs and controls all phases of the successful operation of a designated branch. Increases branch profitability through sales and customer service activities, developing and maintaining high-level name awareness through the use of advertising and public relations. Ensures colleague satisfaction through effective selection, training and development of branch staff.

POSITION REQUIREMENTS:

• Increases branch profitability by leading and supervising the overall sales effort. Develops and maintains a comprehensive sales and marketing strategy, conducting and overseeing sales calls and telemarketing activities for current accounts and new prospects.  Identifies growth opportunities for existing accounts and ensures quality of service through consistent client follow up, surveys and problem resolution.

• Creates and maintains current contacts in the local professional and business community, increasing name awareness and promoting Adecco’s services. Develops and maintains knowledge of economic trends and changes affecting local businesses.  Maintains records of competitors in the area including their respective market shares, locations, services and benefits offered.

• Selects, trains, develops and motivates branch colleagues. Supervises staff, providing coaching and performance development as needed.  Recommends salary actions and conducts performance appraisals.

• Sets and monitors pay and bill rates based on skill categories. Ensures proper credit references are obtained and client credit limits are established according to guidelines.  Monitors all outstanding accounts receivable.

• Establishes an annual budget and business plan, develops regular branch revenue and expense forecasts, and monitors expenditures within the budget to maximize profitability. Maintains accurate accounting records, and provides payroll, billing and other reports related to branch operation.

• Monitors the branch’s workers compensation claims to minimize exposure and resulting expenses. Ensures that all respective health and safety regulations are followed, and that all federal, provincial and local notices and licenses are current and posted.

• Participates in special projects and performs other duties as assigned.

BEHAVIOURAL COMPETENCIES:

• Excellent interpersonal and communication skills, both written and verbal, along with an ability to influence and motivate others.
• Possesses superior organizational skills. Is able to effectively manage multiple tasks and meet deadlines consistently. Disciplined in timely follow up with prospects and clients.
• Skilled in the art of networking, lead generation and prospect development.
• Proactive and able to solve problems effectively and rapidly using excellent analytical skills.
• Proven consistently high levels of customer service performance, with an ability to build strong client relationships, and expand the marketplace.
• Flexible and adaptable to changing business needs, with an ability to travel extensively within assigned region.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADECCO RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME. THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING. NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

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It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge and expertise to grow together.

Do you want to make an impact where it matters most? Apply NOW!

We believe that having an understanding of the hiring process helps you to prepare, feel, and be at your best. As a global, multi-brand organisation with many different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Posting date: 27-08-2025