Business Analytics and Reporting Lead

The Business Analytics & Reporting Lead will be responsible for building and driving the analytics and reporting function for the Global Recruitment Centers (GRCs). This role will design, implement, and manage dashboards and reports that enable leaders to make informed decisions, measure transformation progress, and continuous improve operational performance.

• Develop and oversee the reporting framework, ensuring consistency, accuracy, and timeliness of key performance metrics for GRC reports as well as account/country MBRs.
• Partner with senior stakeholders to define KPIs, SLAs, and success measures that align with strategic and operational priorities.
• Design, implement, and maintain operational dashboards to track account- and country-level SLA performance, enabling proactive management of service delivery.
• Deliver dashboards, scorecards, and reports that communicate insights effectively to leadership, account managers, and operational teams.
• Standardize and automate reporting processes to reduce manual effort, improve reliability, and increase responsiveness to business needs.
• Ensure data quality and integrity by implementing robust validation processes and working with IT / data governance teams.
• Provide guidance and coaching to team members and stakeholders on interpreting analytics and leveraging data for decision-making.
• Other responsibilities as requested.

• Bachelor’s degree in Business Analytics, Data Science, Statistics, Operations Management or related field.
• 3-5 years of experience in business analytics or reporting, preferably in a global or matrixed organization.
• Proven experience in developing dashboards, reports, and analytic solutions (e.g. Power BI).
• Strong SQL skills and experience working with large datasets and databases.
• Demonstrated ability to translate complex data into actionable insights and business recommendations.
• Experience defining and tracking KPIs and SLAs in operational or transformational initiatives.
• Strong communication and storytelling skills – able to simplify data for non-technical audiences and influence senior stakeholders.
• Exceptional attention to detail, with a commitment to accuracy and data integrity.
• Experience in recruitment or HR industries is desirable but not required.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 25-11-2025