Senior Digital Experience Officer

• Play a key role in shaping the digital experience for one of Australia’s most important national recruitment programs
• Exposure to large-scale digital transformation projects
• Contribute to the continuous improvement of ADF Careers’ public-facing digital ecosystem

You will lead the, delivery and optimisation of user-centred digital services and customer experience initiatives, enhance digital channels, align with strategic and business objectives, and use data and technology to improve customer journeys and increase conversion of prospects and candidates into the ADF.

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

The Digital Experience Senior Officer is responsible for leading and supporting the delivery and optimisation of digital services and customer experience initiatives. This role drives user-centric improvements across digital channels, ensures alignment with strategic objectives, and contributes to delivering seamless, efficient, and engaging customer journeys. The role ensures that digital platforms meet customer needs, align with brand and business objectives, and leverage data and technology to deliver exceptional digital experiences nationally. Ultimately, leading to higher conversion of prospects and candidates into the ADF. 

You will:

• Deliver digital projects that enhance and optimise the candidate user journey, ensuring a seamless and user-friendly digital experience that aligns with candidate needs and business objectives.​
• Contribute to the development of the Digital Experience strategy and required policies.
• Liaise with key stakeholders, including cross functional teams and client to ensure content on ADF Careers digital assets is accurate and enhances CX.​
• Maintain exceptional brand presence of ADF Careers across all digital platforms, aligned to service and ADF requirements.​​
• Provide recommendations and ideas for the Digital Experience strategy, ensuring strategic alignment to the overall Marketing plan. ​
• Provide reporting on progress, performance and opportunities for continuous improvement to the Digital Experience Lead.​
• Assist with digital candidate experience initiatives and identifying key opportunities to innovate and optimise the candidate journey.​
• Collaborate with the wider Marketing team to share digital and CX ideas, opportunities for innovation, and ideas for increasing awareness with new and existing audience.​​
• Work cross-functionally on key projects with business units including Marketing, IT, Business Improvement, Change & Innovation and agencies to deliver digital and CX projects.
• Maintain, amend and develop digital processes to ensure the smooth operation of the Digital Experience team.​
• Ensure compliance with privacy accessibility, and digital governance standards.

If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.

Your background will demonstrate:

• 5-8 plus years’ industry experience in digital marketing or a similar related field.
• Demonstrated experience in managing digital platforms and delivery user-centred digital projects.
• Experience collaborating with creative and digital services agencies
• Strong understanding of customer and user experience principles.
• Proficient in analytic tools e.g. Google Analytics, CMS platforms.
• Excellent communication and stakeholder engagement skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills with experience in reporting and performance.
• Results driven, with a focus on continuous improvement and delivering measurable impact.

Flexible and adaptable, able to pivot priorities and support multiple teams.

To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.

If you need assistance during our recruitment process, please email Victoria Emms at victoria.emms@adecco.com.au for a confidential conversation.

To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on 14th August. It's important to note that applications will be reviewed and processed as they are received.