We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Client Onboarding Specialist - German speaker (full time remote) LHH CTM
LHH are the market leaders in offering career support to individuals who have been made redundant by their employers. Our expert career coaches support our customers find new jobs, open their own business and even plan for retirement as a program offer. Each year we help over half a million job seekers find their ideal job role.
Reporting Relationships:
- Reports to theEngagement Manager DACH & BNP
Business Unit / Vertical:
- Business Unit: Delivery
- Business Vertical: Career Transition & Mobility
Location:
- Remote with residence and valid work permit inEurope
In this role you will overlook the following responsibilities
As a Customer Onboarding Specialist at LHH, you will play a vital role in driving engagement and participation in our career transition programs. LHH is a leading global provider of career transition solutions, which is a offered career support to individuals who have been made redundant by their employers. You will be responsible for ensuring a positive experience for our program participants at the start of their journey with us. You will work with program participants, LHH consultants, and other stakeholders to ensure the successful delivery of our services.
- Reaching out to career transition program participants via call and email to introduce them to the career transition process and activate their program on the system.
- Engage with the individuals professionally, addressing their queries and providing relevant information about the career coaching program.
- Encourage participantionwithin the program, understanding the challenges they may face.
- One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour.
Here’s what you’ll need to succeed
- Previous customer service or call center experience is essential.
- Excellent communication skills, both verbal and written, with a professional phone manner.
- Strong interpersonal skills, capable of building rapport and connecting with participants effectively.
- Empathy and understanding in supporting individuals through career transitions and talent development.
- Target driven mindset.
- Basic computer literacy and data entry skills.
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- A positive and proactive attitude.
- Fluency in German and English is required.
- Valid work permit and residency in and for Germany.
What we offer
- Growth opportunities within a HR Solutions global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
- Additional benefits including PTO, Paid Holidays, and more
- Contract Type: unlimited permanent
About LHH
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
This is LHH.
Ready for Next.
LHH is an Equal Opportunity Employer.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion
Posting date: 04-04-2024
Get to know us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Join our passionate and success-focused team where we prioritise flexibility, autonomy, and meaningful work. With a supportive team, tailored career paths, and a commitment to wellbeing, you can prepare for any tomorrow with us.
Diversity & Inclusion at LHH
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellende because we know our work makes a difference.
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Evolve with purpose
10
Being passionate about meaningful work and ready to change the world -
Win together
8
Being able to build relationship through trust, transparency, and collaboration so that together we all succeeed -
Own it
10
Being empowered to make decisions and take accountablility for the results -
Reach high
9
Agile and adaptable - fast mover - ability to anticipate future client and candidates needs -
Make it fun
8
Delivering our purpose, staying energized and inspired, while having fun with colleagues
Traits are on a scale of
0 to
10
Success profile
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