We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Client Experience Design Lead - EZRA
Job Role: Client Experience Design Lead
Location: NYC (Hybrid – 2 days per week in office)
Who we are
We redesigned coaching for the digital age.
EZRA delivers the highest quality professional coaching to employees using industry leading app-based technology. Our world class technology enables quality coaching sessions, a seamless user journey and regular reporting like never before.
With 50+ years’ experience delivering world class coaching in 66 countries we’re best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalized coaching.
At Ezra we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our global coaching pool.
Now, everyone can be better with a coach.
The Role
We are looking for a Client Experience Design Lead to help build our client-facing Growth Marketing Team.
You will work closely with your colleagues and clients to create client and EZRA branded marketing and communication campaigns, targeting would-be EZRA coachees within our top accounts. By telling the story of coaching and its benefits, you will inspire people to unleash their true potential with EZRA coaching via a broad range of creative deliverables, including:
- Campaign concepts and identities
- Digital advertising creative
- Microsites
- Videos and motion graphics
- Printed materials and swag
- Creative guerilla and social tactics
- Presentation and session designs with a particular focus on creating engaging experiences
- Sales and client-facing collateral
Use your passion for storytelling for good, helping people get the most out of their careers. Successful campaigns are deeply rooted in behavioral science, experience design and branding, paying close attention to connecting with our audiences via research and workshops.
We are looking for candidates who are eager to build something new, try—and fail and try again—to develop a strong design practice within EZRA. You should look forward to partnering cross-functionally to overcome barriers to communication and adoption, all the while focused on expanding our impact on the world of work. Strong time management and collaboration skills are a must—because no one gets to great on their own.
About you
As a Client Experience Design Lead you'll need:
- 9+ years of relevant enterprise design experience
- Have an interest in psychology and behavioral science, particularly in how to influence and persuade via communications and design
- Demonstrate mastery of concepting, audience/user research, and visual storytelling
- Work closely with the creative lead, internal stakeholders and clients to brainstorm and produce engaging content and designs
- Think creatively to produce new ideas and concepts for creative communication campaigns
- Understand and translate client brand guidelines into various creative deliverables
- Work from ideation through iteration to final product while communicating your process and design rationale throughout
- Provide detail-oriented and pixel-perfect work, ensuring projects are appropriately managed and delivered on time
- Guide and develop junior team members
- Manage freelance illustrators, videographers and photographers
- Collaborate with your colleagues across the business to ensure consistency in both EZRA and client brands
What we offer
- Your own world-class coach
- Regular team social events
- Flexible working hours
- Contribution to a wellbeing app (think meditation, fitness, sleep!)
- A weekly wellbeing hour and much more!
- Competitive benefit package
- Global leading organization
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 04-03-2024
Get to know us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Join our passionate and success-focused team where we prioritise flexibility, autonomy, and meaningful work. With a supportive team, tailored career paths, and a commitment to wellbeing, you can prepare for any tomorrow with us.
Diversity & Inclusion at LHH
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellende because we know our work makes a difference.
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Evolve with purpose
10
Being passionate about meaningful work and ready to change the world -
Win together
8
Being able to build relationship through trust, transparency, and collaboration so that together we all succeeed -
Own it
10
Being empowered to make decisions and take accountablility for the results -
Reach high
9
Agile and adaptable - fast mover - ability to anticipate future client and candidates needs -
Make it fun
8
Delivering our purpose, staying energized and inspired, while having fun with colleagues
Traits are on a scale of
0 to
10
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for.
Rewards
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