We nurture our powerful entrepreneurial culture and further build on it, ensuring we offer our customers the solutions they need to solve their biggest challenges. We are committed to the learning and development of our colleagues and the skills they have both individually and collectively.
APAC00390 Location(s)
Manila, Philippines Contract Type
Full Time Business Unit
Pontoon Department
Program Management
Customer Care Consultant
To support clients, candidates, and colleagues to meet their daily operational requirements 24/7, to achieve organizational objectives.
What you’ll be doing• Communicates with and provides support to candidates & clients 24/7, 365 days per year
• Maintains excellent records, efficiently & effectively utilizing our systems
• Understands the branches business & utilizes this knowledge to engage stakeholders
• Proactively adopts a consultative & diagnostic approach to problem solving
• Works with branches to support their daily operational requirements.
• Prepares, conducts and follows up from all conversations with clients, colleagues & candidates via calls and emails
• Builds a strong internal network across business lines and shared services
• Other tasks & duties as may be required.
• Administration duties
• Roster management
• Inbound and Outbound calls
• Email management
About you• Proven ability in providing support candidates and clients
• A demonstrated history of proactively communicating with and engaging key stakeholders
• Excellent Communication Skills
• Excellent Attention to Detail
• Proven ability of problem solving and managing competing resources
• Relationship Management experience
• Workload Management experience
• Experience in Oracle (PeopleSoft), SalesForce, and Microsoft Suite (Excel, Word, and Outlook) is a plus
• Applicants must be able to work from office as well as from home
• Willing to be cross trained in other functions as required
• Willing to do over time and can work on shifting schedule, weekends, and Philippine Holidays (rotating 3 month roster)
Why choose us?It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.
A journey to bring out the best in youWe believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.
Posting date: 11-03-2024
Get to know us
We don't tick boxes – we think outside of them. We provide innovative talent solutions, helping to power the prosperity of economies, societies, and our customers’ markets. Constantly planning for smarter, better, bigger solutions that help manage our customers’ workforce. Reimagine your way forward with Pontoon.
Growth Mindset
People-first
We have a diverse, equal and inclusive culture of people from all walks of life (e.g. regardless of gender, ethnicity, lifestyle orientation, disability or age), whilst ensuring the health and safety of our people remains paramount.
Collective Spirit
We embrace a one-company, one-culture mindset whilst recognising our differences. We work together towards our common purpose - Making the Future Work for Everyone.
-
Game Changer
10
You are a revolution. Be the creative force behind innovation and change. -
Growth Hacker
8
You unlock unlimited potential. Be the forward thinker for our clients and growth hack their constant evolving needs. -
Warrior
10
You are accountable and results-driven, being able to think outside of the box. -
Play Collective
9
You are integral to our collective excellence, by being a team player who makes achieving goals fun. -
Guardian
9
You are the defender of inclusivity. Be a role model that leads with compassion and care.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for.
Rewards
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