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Job ID
Jacksonville, Florida
Contract Type
Full Time
Business Unit
The Adecco Group
Human Resources HR
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Adecco Group - Colleague Employee Relations Manager NA

About the role


As the Employee Relations Manager, you'll lead a small team of HR professionals focused on resolving workplace conflicts, misconduct, and other employment matters in the US and Canada. Collaborating closely with the North American HR team, you'll share insights and best practices to enhance service delivery and identify areas for improvement.

What you’ll be doing


Leadership and Supervision:

  • Lead and supervise a team of employee relations specialists.
  • Provide guidance, support, and mentorship to team members.
  • Foster a positive and collaborative team culture.

Employee Relations Strategy:

  • Develop and implement effective employee relations strategies to enhance overall employee satisfaction and engagement.
  • Proactively identify potential employee relations issues and address them promptly.
  • Collaborate with HR leadership to align employee relations initiatives with organizational goals.

Conduct Investigations:

  • Lead and conduct complex investigations into employee relations issues such as harassment, discrimination, retaliation, and other workplace misconduct.
  • Collaborate with cross-functional teams to gather relevant information, interview involved parties, and analyze evidence to reach well-founded conclusions.
  • Maintain accurate and confidential records of investigations, ensuring documentation is organized and accessible for future reference.
  • Prepare comprehensive and clear investigation reports, outlining findings, conclusions, and recommended actions.
  • Ensure investigations are conducted in compliance with company policies, procedures, and applicable employment laws.
  • Provide guidance to management on policy interpretation and implementation, promoting a fair and consistent approach to employee relations matters.

Conflict Resolution:

  • Collaborate with HR business partners, management, and legal counsel to facilitate the resolution of employee relations issues and implement corrective actions as needed.
  • Provide guidance to management on conflict resolution and proactive measures to maintain a positive workplace culture.

Collaboration and Relationship Building:

  • Collaborate effectively with cross-functional teams, legal counsel, and other stakeholders to ensure alignment and consistency in handling employee relations matters.
  • Foster positive working relationships with employees, managers, and HR colleagues to promote a positive and inclusive workplace culture.

Training and Education:

  • Deliver training programs to educate employees and managers on relevant policies, procedures, and best practices in employee relations.
  • Stay abreast of changes in employment laws and regulations to ensure training materials are current and relevant.
About you


  • Bachelor’s degree in human resources, Business Administration, or a related field or equivalent experience required
  • 3 years of proven experience as an Employee Relations Investigator or similar role both in the United States and Canada
  • Proven employee leading an employee relations team or other HR leadership role
  • Strong understanding of employment laws and regulations.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with employees at all levels.
  • Exceptional analytical and problem-solving abilities.
  • Discretion and the ability to handle sensitive information with confidentiality.
  • Certification in Human Resources (e.g., PHR, SPHR) is a plus
  • Bilingual, English and French strongly preferred
Why choose us?

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

Journey to bring out the best in you

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 05-05-2024


Get to know us

We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.


Our 'people first' approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

  • Putting people first - be that your colleagues, clients or customers

  • Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally

  • Seeks to empower others and collaborate with a collective spirit

  • Engages and connects with others in a meaningful and respectful way to achieve common goals

  • Initiates activities and decision making; perseveres with courage and energy to drive results

Traits are on a scale of 0 to 10

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for.


Flexibility to work in the way that you makes you most productive.

Autonomy to make insightful and informed decisions.

Meaningful work that makes a difference to peoples lives

Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic.

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

What it means to be part of the Adecco Group.

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