We nurture our powerful entrepreneurial culture and further build on it, ensuring we offer our customers the solutions they need to solve their biggest challenges. We are committed to the learning and development of our colleagues and the skills they have both individually and collectively.
APAC00331 Location(s)
Bengaluru, India Contract Type
Full Time Business Unit
Pontoon Department
Strategy
Manager Process Excellence
SUMMARY:
Working closely with the Sr Director Customer Excellence Team and the OPEX Director the Program team and
the client’s teams, The Process Excellence Manager is responsible for leading multiple Lean Six Sigma projects
to enhance effectiveness, decrease the Program cost-to-serve and increase our NPS.
The Process Excellence Manager leads the delivery and implementation of LSS projects, TCO initiatives,
time/costs/process analyses, trainings and change management actions to ensure the implementation of the
most efficient delivery model for the Program. Manages day-to-day and tactical aspects of projects,
innovation initiatives in need of implementation and other ongoing business deliverables in accordance with
business needs. Leads the Program team to solve large, complex, and/or ambiguous business problems and
to drive process efficiency, by using LSS and other continuous process improvement tools.
GENERAL RESPONSIBILITIES:
• Project Management
o Responsible for the overall coordination, implementation and control of specific projects
ensuring consistency with Pontoon + Program strategy, commitments and goals.
o Facilitates the definition of project scope, goals, baselines, tasks and deliverables.
o Leads the planning and implementation of projects.
o Provides direction and support to the Program team.
o Sets-up and improves KPIs dashboards and reporting.
o Facilitates meetings and workshops.
o Constantly monitors and reports on progress of the project to all stakeholders.
o Supports and leads change management initiatives.
• Lean Six Sigma Tasks
o Responsible for improving processes, teaching Lean tools/methods and instilling Lean
culture/practices within the workplaces.
o In charge to lead Time + Process analyses.
o Responsible for leading multiple LSS projects, implementations and TCO initiatives.
o Assesses current practices and process performance.
o Articulates the problem, baselines current state, analyzes root cause, recommends
improvements, and monitors results.
o Improves local and global processes, conducting LSS assignments within Client & Pontoon.
o Creates process documentation.
o Trains all local teams to LSS methodologies and culture.
o Supports local sales teams in meeting prospects and clients.
o Creates and implements effective Change and Communication Strategies & Plans in
correlation to the process improvement initiatives
o Participates in special projects and performs other duties as assigned
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor’s Degree required.
- Green Belt Lean Six Sigma Certification required. Black Belt Lean Six Sigma Certification preferred.
Posting date: 28-01-2024
Get to know us
We don't tick boxes – we think outside of them. We provide innovative talent solutions, helping to power the prosperity of economies, societies, and our customers’ markets. Constantly planning for smarter, better, bigger solutions that help manage our customers’ workforce. Reimagine your way forward with Pontoon.
Growth Mindset
People-first
We have a diverse, equal and inclusive culture of people from all walks of life (e.g. regardless of gender, ethnicity, lifestyle orientation, disability or age), whilst ensuring the health and safety of our people remains paramount.
Collective Spirit
We embrace a one-company, one-culture mindset whilst recognising our differences. We work together towards our common purpose - Making the Future Work for Everyone.
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Game Changer
10
You are a revolution. Be the creative force behind innovation and change. -
Growth Hacker
8
You unlock unlimited potential. Be the forward thinker for our clients and growth hack their constant evolving needs. -
Warrior
10
You are accountable and results-driven, being able to think outside of the box. -
Play Collective
9
You are integral to our collective excellence, by being a team player who makes achieving goals fun. -
Guardian
9
You are the defender of inclusivity. Be a role model that leads with compassion and care.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for.
Rewards
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