ER/IR Manager

• ER/IR SME & escalation point for strategic & operational advice
• Manage workplace relations practices for candidates and associates
• Provide timely ER/IR support and guidance to stakeholders

Key Responsibilities 
•    Lead the IR/ER function in providing expert/specialist advice and support on IR/ER matters to enable best practice and compliance, particularly in     areas of industrial relations and employment law
•    Set and drive the workplace relations strategy in partnership with the business
•    Review and appraise the results of the workplace relations activities and ensure compliance
•    Counsel senior executives and management on upcoming and current workplace relations matters
•    Maintain appropriate communication between various teams and functions including supporting sales and attending client meetings
•    Manage and advise on:
o    Disciplinary matters
o    Performance management 
o    Workplace complaints/grievances  
o    Attendance and Absenteeism
o    Rates, conditions and award interpretation
o    Bullying and harassment
o    Investigations
o    Claims with the Fair Work Commission and Employment Relations Authority
•    Represent the Group at the Fair Work Commission, Australian Human Rights Commission, NZ Employment Relations Authority and any other relevant body     or industry association
•    Assist with the development of templates, policies and guidance to ensure compliance with applicable legal and regulatory requirements 
•    Management and reporting of group labour hire licencing and portable long service leave requirements
•    Training the business on ER/IR topics and identify opportunities with process improvements
•    Ensure appropriate escalation of issues and matters requiring approval

Skills and Experience
•    Relevant service industry experience including suitable experience in advising on industrial and employment relations issues
•    Tertiary Qualification in Bachelor of Business, Human Resources, Legal or related field, or recent relevant industry experience
•    Ability to work in a fast paced, pressured environment and solution orientated
•    Sound written and oral skills with the ability to present and profile information to clients and internal stakeholders
•    Demonstrated experience in a mix of blue collar and white collar industries and interactions with unions and the RCSA
•    Expert knowledge and experience of contemporary HR practice, employment law and industrial instruments in Australia and New Zealand

Posting date: 18-02-2026