We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
4768 Location(s)
Toronto, Canada Business Unit
LHH Department
Innovation : Product Development
Program Lead - EZRA
Job Role: Program Lead
Location: Toronto, Canada - Hybrid (3 Days in Office)
Who we are
We redesigned coaching for the digital age.
EZRA delivers the highest quality professional coaching to employees using industry leading app-based technology. Our world class technology enables quality coaching sessions, a seamless user journey and regular reporting like never before.
With 50+ years’ experience delivering world class coaching in 66 countries we’re best placed to drive the coaching revolution. In just over two years, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalised coaching.
At EZRA we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our global coaching pool.
The Role
Here at EZRA, a Program Lead is responsible for understanding areas of improvement within a proposition and then drives these ideas forward.
Our team collaborates cross functionally to manage functions that span our current propositions and execute high-impact initiatives. We work incredibly closely with our broader Impact Labs teams and Product & Techas well as all of our other functions in creating high quality products that delight our customers.
Taking direction from the Director of Propositions, this role will include new product enhancement, analytics ownership (e.g., defining key business metrics, performing in-depth analysis to answer important questions about product trends/business performance), driving process implementation and improvement, and facilitating business operations (e.g. orchestrate business reviews).
What you’ll do
- Provide solutions to an existing proposition and collaborate cross functionally to drive forward enhancements.
- Scope and evaluate incremental growth opportunities to accelerate our customer growth by leveraging key insights gained through research and data analytic
- Working alongside Prop & Strat PMO to execute on identified workstreams to grow the proposition’s performance
- Responsible for the overall enablement of propositions, ensuring that each function is aligned to understand product enhancements as well as operational delivery.
- Develop ongoing GTM collateral of propositions as well as support on business review documentation (Strategic Memos, Business Reviews, Pipeline Updates)
- Provide strategic direction to the Digital Product team to build and launch propositional features
- Working with Product Marketing to design and develop campaigns based on direction provided from Director of Prop & Strategy
- Working with Rev Ops & Enterprise Delivery to understand the health and performance of the proposition.
About you
- 5+ years of relevant experience delivering business strategy, go-to-market and/or product recommendations in an strategic role, consulting firm, or HCM tech ; MBA a plus
- Strategic and critical thinker capable of solving difficult challenges using consultative and data-driven analytical approaches.
- Proven proposition manager experience, capable of collaborating with several key partners throughout the organization to execute core strategic goals and generate clear business impact
- Strong presentation skills and knowledge of financial modelling (e.g., Excel/Sheets and PowerPoint/Slides guru) are required.
- Excellent relationship-building abilities and a willingness to work proactively with cross-functional teams across the company.
- Building decks, modelling data, documenting roadmaps, and demonstrating written and verbal communication skills in large cross-functional meetings with executive leaders are all required.
- Ability to deal with uncertainty, collaborate with internal and external connections, and influence cross-functional teams.
- Strong active listening abilities, especially the ability to recognize and isolate the complaints or objections of clients.
What we offer
- Your own world class coach
- Regular team social events
- Flexible working hours
- Contribution to a wellbeing app (think meditation, fitness, sleep!)
- A weekly wellbeing hour and much more!
- Competitive benefit package
- Global leading organization
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 25-03-2024
Get to know us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Join our passionate and success-focused team where we prioritise flexibility, autonomy, and meaningful work. With a supportive team, tailored career paths, and a commitment to wellbeing, you can prepare for any tomorrow with us.
Diversity & Inclusion at LHH
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellende because we know our work makes a difference.
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Evolve with purpose
10
Being passionate about meaningful work and ready to change the world -
Win together
8
Being able to build relationship through trust, transparency, and collaboration so that together we all succeeed -
Own it
10
Being empowered to make decisions and take accountablility for the results -
Reach high
9
Agile and adaptable - fast mover - ability to anticipate future client and candidates needs -
Make it fun
8
Delivering our purpose, staying energized and inspired, while having fun with colleagues
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for.
Rewards
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