We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Job ID
4710 Location(s)
Toronto, Canada Business Unit
LHH Department
Opérations : Operations
4710 Location(s)
Toronto, Canada Business Unit
LHH Department
Opérations : Operations
Operational Excellence Manager - EZRA
Job Role: Operational Excellence Manager
Location: Toronto, Canada (Hybrid 3 days in office)
Who We Are
Imagine what even the world’s finest organizations could achieve if all of their employees were coached to be their absolute best.
At EZRA, we’re on a mission to do just that. We believe through coaching, people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients, but is manifested in our own EZRA family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our teams gets to experience the superpower that is coaching for themselves, amongst some other pretty incredible perks.
EZRA is the fastest growing global virtual coaching company, supporting some of the world’s leading companies. If all of this resonates, EZRA just might be the place for you.
The Role
As our organization grows and matures, we’re looking for a highly organized, operationally minded, and diligent Operational Excellence Manager to bring structure and scale to our existing processes, and develop and implement new ones, to ensure our internal ways of working enable growth and align to EZRA’s strategic objectives and values. This role will be responsible for balancing this approach with an agile and innovative mentality to support EZRA’s growing initiatives and offerings.
The Team
The Operational Excellence (OE) team supports the entire organization and oversees the highest-impact and most complex cross-functional internal projects. OE is responsible for enabling teams and clients to leverage EZRA’s new products and tools, with a specialized focus on the largest function at EZRA, Customer Experience & Operations. Our mission is to establish effective ways of working that empower scalability and achieve business results.
This role report will report to the VP, Operational Excellence. The role has no direct reports.
What You’ll Do:
- Cross-functional Projects
- Scope and lead large-scale cross-functional and organization-wide projects
- Define governance best practice and execute on timelines, managing risks and proposing mitigation with a solution-oriented mindset
- Deliver on change management and assess success with measurable metrics
- Design enablement and training material for each project launch that requires a system enhancement, process improvement, or change in behavior
- Navigate an agile organization while managing expectations and partnering with senior stakeholders
- Data & Reporting
- Evaluate data to inform decision-making
- Partner with Tech team to develop new reporting, as needed
- Process & Systems
- Document strong end-to-end operational processes (new and old) to ensure consistency in documentation and training material
- Work in partnership with EZRA cross-functional stakeholders to identify new opportunities and enhancements to processes, systems, and user experiences
- Team
- Guide more junior members of the OE team through their projects in a mentorship capacity
- Leverage more junior members of the OE team on large-scale projects, delegating clearly and managing expectations and deadlines
About You
You have:
- 5+ years experience in an operational or project management role
- The ability to manage various cross-functional deadlines when working under pressure and hold others accountable for timely deliverables
- The ability to build collaboration locally and globally
- Demonstrable project management experience
- Experience managing, influencing, and communicating with senior stakeholders
- The ability to consider big picture and small detail simultaneously with knowledge of business impact of decisions
- Skilled in Microsoft Office Suite of products, project management software, productivity tools
- Advanced Excel data manipulation, analytical, and reporting skills
- Data presentation and facilitation experience
- Experience or aspirations to people manage
You are:
- A self-starter that operates proactively in the business and across functions
- Decisive, action-orientated, and comfortable working with ambiguity
- A change ambassador not afraid to challenge the status quo or try new approaches
- Collaborative, working with other managers and function leads to embrace, drive and implement best practice and continual enhancements
- Comfortable with ambiguity
- Able to scope projects end-to-end across the business with potentially limited knowledge and exposure in all areas
- Able to build exceptional stakeholder relationship both internally and externally, breaking down internal barriers
- Resilient and self-motivated
- Innovative to provide solutions to clients’ and business’ needs
- Flexible and display a “can do” attitude
- A team player who openly embraces our values of collaborating, listening, and learning, and authenticity
What We Offer
- Your own world class coach
- Regular team social events
- Flexible working
- Contribution to a wellbeing app (think meditation, fitness, sleep!)
- A weekly wellbeing hour and much more!
- Competitive benefit package
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 22-02-2024
Get to know us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Join our passionate and success-focused team where we prioritise flexibility, autonomy, and meaningful work. With a supportive team, tailored career paths, and a commitment to wellbeing, you can prepare for any tomorrow with us.
Diversity & Inclusion at LHH
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellende because we know our work makes a difference.
-
Evolve with purpose
10
Being passionate about meaningful work and ready to change the world -
Win together
8
Being able to build relationship through trust, transparency, and collaboration so that together we all succeeed -
Own it
10
Being empowered to make decisions and take accountablility for the results -
Reach high
9
Agile and adaptable - fast mover - ability to anticipate future client and candidates needs -
Make it fun
8
Delivering our purpose, staying energized and inspired, while having fun with colleagues
Traits are on a scale of
0 to
10
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for.
Rewards
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