We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Job ID
230001SI Location(s)
Sofia, Bulgaria Business Unit
The Adecco Group Department
Human Resources
230001SI Location(s)
Sofia, Bulgaria Business Unit
The Adecco Group Department
Human Resources
HR Operations Team Lead
We are the Adecco Group! A network of passionate professionals working together in over 60 countries to help businesses optimise their talent, transform their workforces and build the employability of people all over the world. We have a powerful purpose: Making the Future Work for Everyone and we have established the most comprehensive portfolio of HR solutions in the industry, providing essential, dynamic and efficient solutions that make a difference on how people work in the future – including you!
In alignment with The Adecco Group Future @ Work strategy, we are now expanding our business in Bulgaria with a newly established Shared Service Center!
You will join forces with talented professionals in the Finance and HR area to shape the future of work @ the Adecco Group providing inhouse services and improving operational & financial excellence. Here, at the Shared Service Center @ the Adecco Group, you’ll have a world of exciting opportunities to explore, develop and grow, to take control of your own work, given all the support and headspace you need to keep loving what you do. We value and respect each other’s opinions in an environment where everyone has a voice. We’ll inspire you to demonstrate a pioneering spirit, connect you with opportunities where you can learn and flourish, and collectively pushing the limits of what’s possible in the shared services and solutions space!
We are currently looking for highly motivated and talented professionals to join our team in the position of Team Lead with German - HR Operations.
Job summary:
The HR Operations Team Lead is responsible for planning and performing processes within the Shared Service Center @ the Adecco Group. The Team Lead coordinates and plans the work for assigned team while providing support on queries, transactions or documentation matters. Supports the execution of operational activities and serves as first point of escalation in issue resolution.
Main responsibilities:
- Performs all transactional responsibilities for the HR Specialists team;
- Assumes responsibility for case management and resolution. Manages escalation to other roles/resources (e.g., HR specialists, regional HR leads, HRBPs) as appropriate. Refers complex cases requiring interpretation to appropriate Specialist Organizations;
- Monitors quality assurance and provides centralized oversight and enforcement of relevant service level agreements. Serves as day-to-day contact for issue resolution protocols;
- Manages content and maintains HR portal and knowledgebase tools;
- Performs system testing for upgrades and enhancements;
- Monitors performance across HR systems, administrative processes, customer service trends, etc., and identify opportunities for enhancements in support of continuous improvement. Serve as an expert in process standards;
- Meets service level agreements as outlined by Global HR Operations.
Qualifications & Experience:
- Excellent working knowledge in German & English languages;
- Previous experience in HR administration;
- Previous experience in team / people management is an advantage;
- Previous experience with SAP or any ERP system is an advantage;
- Detailed oriented with excellent communication skills;
- Ability to work independently and as part of a multicultural team.
In return you will get:
- 23 days paid vacation;
- Multisport Card;
- Additional health Insurance;
- 150 BGN Food Vouchers;
- Year End Bonus;
- Excellent development opportunities;
- Access to various Learning & Training platforms;
- Fruits in the office weekly.
If you want to be part of an unique atmosphere of mutual respect and professional ambition, we are looking forward to receive your CV in English today!
Posting date: 05-10-2023
Get to know us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
Culture
Our 'people first' approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
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Putting people first - be that your colleagues, clients or customers
10 -
Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally
8 -
Seeks to empower others and collaborate with a collective spirit
10 -
Engages and connects with others in a meaningful and respectful way to achieve common goals
9 -
Initiates activities and decision making; perseveres with courage and energy to drive results
8
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