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Client Partner Executive, Staffing

Job Summary

  1. Increase market share of existing clients
  2. Increase new client contacts
  3. Customer Centricity - retain and maintain good relationship with clients and candidates
  4. Cross Selling - understand client’s business needs and provide business solutions

Job Description

Account Management & Business Partnering (50%)
• Management of client accounts to increase/maintain market share
• To maximise client penetration through obtaining new client contacts and client mapping
• To create, build and maintain high-touch stakeholder experience through consistent proactive communication to carry out the functional role of HR effectively (including but not limited to):
o Business reviews - hiring outlooks
o Client and associates’ engagement events
o White papers
o Demonstrate empathy and respect when handling difficult conversations, dilemmas, or paradoxes
o Adapt and tailor different styles and preferences when communicating to different audiences or stakeholder groups
o Develop positive working relationships with people through strong inter-personal skills
o Establish credibility by gaining confidence of others through a demonstration of business and technical knowledge
o Build trust (being a trusted advisor) through assisting key stakeholders in solving people related issues successfully
• Cross sell: Understand client’s business needs and provide business solutions
• Customer Centricity: to maintain good relationship with both clients and associates to achieve high retention

Operational Excellence (50%) - Deliver effective HR services in a cost-efficient manner through an optimal and customer-centric service delivery operating model
• Ensure adherence and compliance of processes e.g. front office tool adoption, MOM legislation, internal governance etc
• Drive higher efficiency through initiating process improvements
• Ensure healthy DSO (payment) and timely payment from clients
• Prepare reports
• Overall responsible for end-to-end associates’ lifecycle management
o Onboarding: Contact associates and clients; manage onboarding process/orientation
o Contract Renewals: Follow up with Associates and Clients (trigger notification), negotiate renewal terms, re-onboarding, and work with Shared Admin Hub
o End of Contract: Follow up with associates and Clients (trigger notification), confirm/negotiate end terms, offboarding and work with admin team
o Handle HR related matters including but not limited to attending to client/associate enquiries, performance/grievances/morale management, counselling, termination etc

Job Requirement

  • Tertiary education
  • HR knowledge and legislations
  • Good command of written and spoken English
  • Knowledge in MS Office (Word, Excel and Outlook)
  • Experience in customer service, and or human resources where you have had strong experience building and managing solid candidate and client relationships
  • Able to work in a fast paced and dynamic environment
  • Adaptable

Posting date: 12-04-2023


Get to know us

Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.

Diversity & Inclusion at Adecco

Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.

What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.

Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.

Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!


At Adecco, empowerment drives us, and our collective spirit inspires us to create meaningful change. We envision a world where everyone has a chance to participate in the future of work. Our culture of inclusivity and entrepreneurship enables continuous growth, making a positive impact on society.

Each role at Adecco contributes to a greater cause by making a real difference in people's lives. We connect talent with opportunities, creating careers and shaping a brighter future for everyone.

Fuel your career with Adecco's brand purpose, emphasizing empowerment, societal impact, and leadership in workforce solutions. Together, let's embark on a remarkable journey of transformation and fulfillment, shaping a brighter future for everyone, everywhere.

"Our ambition is to reinforce our leadership in workforce solutions and make the future work for everyone, all around the world." - Christopher Catoir – President Adecco

Learn more about Adecco

We are Adecco, a global leader in workforce solutions. We work to make a difference in people’s working lives and lead society into a future driven by human potential and inclusion. We have a commitment to disrupting and transforming norms – looking beyond resumes and connecting people with opportunities that truly get them ahead. As a member of the team, you’ll be empowered to deliver on our purpose to transform the world of work through people who love what they do. You will be a commited career partner that supports the employability of our Associates and their success.

  • Collaborate with purpose, connecting authentically to achieve remarkable goals together.

  • Embrace change, taking bold initiatives with tenacity to drive extraordinary results.

  • Focus on customers, creating strong partnerships and understanding their evolving needs.

  • Fuel your curiosity, embrace continuous learning, and grow professionally with us.

  • Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.

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Inclusive Culture, Empowering Impact: Join Adecco's supportive environment, making a difference through work

Fuel your career path with meaningful work, societal impact, and sustainable growth

Flexible Hybrid Work: Enjoy work-life balance with Adecco's agile and adaptable work arrangements

Global Opportunities, Diverse Roles: Explore a world of career possibilities with Adecco's global leadership

What it means to be part of the Adecco Group.

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