We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
4770 Location(s)
Łódź, Poland Business Unit
LHH Department
Commerce / Vente : Sales
Project Manager / Customer Success Poland, LHH LD
The Project Manager – Customer Success is customer facing, proactive and independently manages program implementation of contracts, ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality while developing relationships with the customer and supporting
the sellers in expansion opportunities. The PM-CSM will champion all aspects of implementation support, from planning through feedback collection, ensuring a smooth rollout that exceeds client expectations. Mastery of standard implementation procedures will be critical as well as ability to adapt the plan to meet custom requirements and advise on customizations from a process standpoint.
Reporting Relationships:
- Head of Solutions & Consulting Leadership Development Germany, Switzerland, Belgium, The Netherlands & Poland
Direct Reports:
- None
Location:
- Poland
Travel:
- Not Required
Languages:
- Polish / English is additional advantage
In this role you can expect to
Key Accountabilities
- Deep understandingofLHH’s solutions and offerings ofLeadership Development
- Ability to follow a project plan & think strategically to determine how to implement custom requirements, leveraging SMEs where needed
- Manage and drive communications cadence with customer / internal stakeholders
- Support LHH sales to help drive the sales strategy for each account assignment
- Ability to develop and manage project plan documents with inter-dependencies. Create andexecuteproject charters and maintain throughout project lifecycle.
- Lead cross-functional teams in matrix environment
- Manage and track risks, actions and decisions
- Maintain project budget and profitability
- Responsible for the accuracy and completeness of all project deliverables
- Monitor production and quality to customer/stakeholder/sponsor standards
- Identify and resolve/escalate issues and risks
- Report on project progress, offers viable solutions and opportunities as they arise
- Liaise with client throughout the project
- Manage multiple projects
- Lead meetings and set expectations for project team
- Confirm and implement reporting requirements
All About You
- Knowledge of and experience in oneormore of the following:
- Training and Development
- Assessments/surveys/analytics
- Different modalities of delivering content such as in-person, VILT, asynchronous, microlearning, gamification, digital portals, etc.
- 4+ years’ experience in project management, especially larger projects with established firms
- Experience using a project management software, cloud-based preferred
- Intermediate or above Microsoft Office skills, particularly PowerPoint
- Ability to self-prioritize between multiple projects and tasks
- Exceptional organizational skills
- Self-starter, talent for owning all aspects of a project and proactivelytaking action
- Comfort working independently and remotely while maintaining strong communication
- Analytical skills, experience reporting on project data
- Willing to learn new technology
What we offer
- Growth opportunities within a HR Solutions global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
- Additional benefits including PTO, Paid Holidays, and more
- Contract Type: Fix-Term for one year, with the option of permanent.
- Hours: full-time job
About LHH
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
This is LHH.
Ready for Next.
LHH is an Equal Opportunity Employer.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion
Posting date: 26-03-2024
Get to know us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Join our passionate and success-focused team where we prioritise flexibility, autonomy, and meaningful work. With a supportive team, tailored career paths, and a commitment to wellbeing, you can prepare for any tomorrow with us.
Diversity & Inclusion at LHH
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellende because we know our work makes a difference.
-
Evolve with purpose
10
Being passionate about meaningful work and ready to change the world -
Win together
8
Being able to build relationship through trust, transparency, and collaboration so that together we all succeeed -
Own it
10
Being empowered to make decisions and take accountablility for the results -
Reach high
9
Agile and adaptable - fast mover - ability to anticipate future client and candidates needs -
Make it fun
8
Delivering our purpose, staying energized and inspired, while having fun with colleagues
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for.
Rewards
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