We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Job ID
4780 Location(s)
London, United Kingdom Business Unit
LHH Department
Services Administratifs : Administrative
4780 Location(s)
London, United Kingdom Business Unit
LHH Department
Services Administratifs : Administrative
Trial Coordinator, Ezra
Job Role: Trial Co-ordinator
Location: London (Hybrid - 3 days in Office)
Who we are
EZRA delivers the highest quality professional coaching to employees using industry leading app-based technology. We redesigned coaching for the digital age with world class technology enabling quality coaching sessions, seamless user journey and regular reporting like never before.
With 50+ years’ experience delivering world class coaching in 66 countries we’re best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalised coaching.
At EZRA we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our 2000+ global coaching pool.
Now, everyone can be better with a coach.
The Role
To aid our rapidly expanding growth, we are looking for a pro-active, energizing Trial Co-ordinator to help us launch EZRA experiences across our 3 propositions at scale. This role will be to provide seamless world class customer service, to showcase EZRA propositions and provide prospective and existing customers with a unique experience, as they look to contract with EZRA.
This is an exciting new role with significant stretch opportunity. Working with multiple teams, this role will see interaction with sales, our delivery function, marketing and work closely with our technical support teams
The Team
You’ll be joining a high performing sales team that services our prospective customers in EMEA, reporting into the VP Enterprise Acquisition.
What you’ll do
Key Accountabilities
- Provide effective and proactive first-level service to the EZRA prospective accounts who are looking to experience EZRA propositions
- Work with the sales team to understand specific client needs and curate an experience that will match those expectations, to win more logos
- Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
- Project manage the client onboarding set-up in the experience process for new business opportunities
- Support our Customer Success Managers in the client onboarding and set-up process for growth opportunities with existing customers
- Oversee reporting requirements at account level during the EZRA experiences where required
- Strategic check-ins with client stakeholders to support in manager expectations internally and externally
- Hand off of management information to the selling team post trial, to ensure a detailed and thorough implementation if we win the contract
Implementation Manager Key Activities
Sales and Operational Support
- Work with our Sales team to ensure alignment of the experience and ensure a best in class customer journey.
- Develop a complete understanding of the future project requirements
- Work in partnership with our Coaching Solutions team to select and brief our coaches and where required facilitate virtual briefings pre trial
- Maximize adoption and engagement of EZRA experience participants
- Execute production and delivery of client reporting needs when required, utilizing EZRA’s Reporting Capabilities
- Assist in the development of client-facing materials and collateral as appropriate
- Stay well-versed in and be able to explain and articulate EZRA’s Product and Platform capabilities
Customer Success Partnership
- For experiences to help grow existing customers, support the designated Customer Success Manager to execute on delivery milestones
- Facilitate launch interventions for experiences provided to existing customers supporting the CSM as the client point of contact
- Provide data and supporting information to the CSM throughout and at the end of the EZRA experience so that the CSM can partner with the commercial lead in sharing insights on the experience
- Support the CSM as an internal point of contact for all experience deliverable and milestones
Reporting
- Proactively work with customers and our sellers to understand what success looks like to them and facilitate an experience that will resonate with what they are trying to achieve through their EZRA experience.
- Proactively plan and prepare for client debriefs, compiling account reporting including PPT presentation and data analysis to provide data insights and trends
- Participate in all aspects of Ezra CSM community (training, systems, processes)
- Proficiency in EZRA systems and updating internal shared documents
About you
You have:
- The ability to work in a fast-paced, virtual scale-up environment
- Experience in working with ambuiguity and positive everchanging business environments
- Experience in working with sellers and understanding how to align outputs to the need of a customer in line with business strategies
- Strong evidence of customer success and strive to go the extra mile for Ezra customers and participants
- High levels of attention to detail to make sure the job gets done right
- Proficiency in MS Office Suite including Microsoft Forms, Excel and PowerPoint
You are:
- Comfortable operating with levels of ambiguity and taking direction from multiple team members
- Passionate about innovation and looking at better ways to work
- Comfortable in working with customers of all levels and seniorities
- Experienced in working cross functionally with other departments particularly sales and delivery operations
- Highly organized, considering the needs of the whole team operating in different time zones
- A self-starter able to operate in a high pressure, deadline driven, virtual environment
- Proficient in reporting and the creation of graphics to showcase results
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 28-03-2024
Get to know us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Join our passionate and success-focused team where we prioritise flexibility, autonomy, and meaningful work. With a supportive team, tailored career paths, and a commitment to wellbeing, you can prepare for any tomorrow with us.
Diversity & Inclusion at LHH
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellende because we know our work makes a difference.
-
Evolve with purpose
10
Being passionate about meaningful work and ready to change the world -
Win together
8
Being able to build relationship through trust, transparency, and collaboration so that together we all succeeed -
Own it
10
Being empowered to make decisions and take accountablility for the results -
Reach high
9
Agile and adaptable - fast mover - ability to anticipate future client and candidates needs -
Make it fun
8
Delivering our purpose, staying energized and inspired, while having fun with colleagues
Traits are on a scale of
0 to
10
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for.
Rewards
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