We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Job ID
240000GP Location(s)
Kuala Lumpur, Malaysia Business Unit
The Adecco Group Department
Information Technology
240000GP Location(s)
Kuala Lumpur, Malaysia Business Unit
The Adecco Group Department
Information Technology
IT Access Provisioning Analyst - Asia
Attention to detail and a passion for IT?
We're looking for an IT Access Provisioning Analyst at Adecco Group Malaysia to handle all aspects of user access requests and account creation.
Join our team and make a difference every day!
About the role:
The IT Provisioning Analyst will be responsible for processing all aspects of account creation/deactivation and user access requests for Adecco Group APAC. This position requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This position will regularly interact with internal customers that include end-users, management, and HR thus requiring excellent customer service skills. Success means being highly organized, self-motivated, detail-oriented and result-focused.
What you’ll be doing:
• Work with IT Operations Manager to ensure they provide the best possible customer service.
• Responsible for the end-to-end delivery of security requests for the business within the established SLAs and KPIs
• Provision and de-provision user access rights on various information systems. Assist with multi-factor authentication and VPN supported technologies.
• Manage requests related to all aspects of provisioning responsibilities. Troubleshoot account creation, suspension/deletion, access, transfer issues.
• Provide support functions related to verification of end-user security. Execute audits and adhere to all IT and InfoSec policies and procedures. Included but not limited to system/user account review and remediation, end-point security update and coordination, CMDB update and maintenance.
• Assist in creating, reviewing, and updating a How-To knowledge base of provisioning processes.
• Participate in projects and tasks related to provisioning/deprovisioning as required.
• Perform other duties as assigned to support the efficient operation of the department.
• Proactive management on compliance related activities, tasks and checklists.
Job Requirements & Personal attributes:
• Associate’s degree in Computer Science or related field.
• One (1) or more years of IT Service Desk/IT Customer Support experience
• An equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Experience with Identity and Access Management controls, principles, methods and related regulatory obligations
• Excellent customer service and troubleshooting skills
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Excellent written, verbal and interpersonal communication skills are required
• Knowledge and proficiency in Microsoft Office products
• Adherence to punctuality with excellent time management skills
• ITIL 3 or ITIL 4 certification preferred.
• Mandarin proficiency is a plus.
Measured on:
• Delivers service that meets SLA and Customer Satisfaction
• KPI: SLA achieve & high customer satisfaction.
• Adheres to the Audit and Compliance regulations and processes and successfully passes the reviews.
• End user Satisfaction
• Accuracy on delivery with minimal post issues and escalations raised.
Posting date: 26-04-2024
Get to know us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
Culture
Our 'people first' approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
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Putting people first - be that your colleagues, clients or customers
10 -
Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally
8 -
Seeks to empower others and collaborate with a collective spirit
10 -
Engages and connects with others in a meaningful and respectful way to achieve common goals
9 -
Initiates activities and decision making; perseveres with courage and energy to drive results
8
Traits are on a scale of
0 to
10
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for.
Rewards
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