The Program Manager reports to the Program Director. This positions is responsible for the successful delivery of the MSP Program (both Recruitment and HR Operations) as measured by KPI/SLA’s in monthly and quarterly Governance meetings.

Managing a medium sized team you will be the Level 2 escalation point for all facets of the Program.

Experience

• 7+ years’ experience in Contingent Workforce Management – the likely candidate will currently be working as a Team Lead or Manager of an MSP Program (exceptional candidates from Staffing / Agency or RPO may be considered)
• 2+ years’ experience in UAE / GCC market, knowledge of relevant local labor laws and 3^rd party hiring practices and classifications
• International recruitment experience highly regarded
• VMS experience – e.g. Fieldglass, Beeline, Wand etc.
• Manage, lead and develop a team of 6 or more
• Financial Services industry experience

Skills

• Meet or exceed SLA’s in accordance with the client contract, operations manual and team member effort estimation plans
• Intermediate to advanced Excel (V-lookups, pivot tables) for worker and invoice data manipulation
• Strong stakeholder management and Level 2 escalation management skills

Education / Qualifications

• Bachelor’s degree, or higher
• Qualifications in quality (e.g. LEAN Sigma) and/or project management (e.g. Prince2) advantageous

Other

• Ability to positively collaborate with Adecco UAE and other Group brands
• Excellent interpersonal, written and verbal presentation skills. Sense of urgency required
• Highly organized nature – with exposure to a large ‘go-live’ program or project desirable

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 03-07-2024